Veritas NetBackup™ Appliance Security Guide
- About the NetBackup appliance Security Guide
- User authentication
- About user authentication on the NetBackup appliance
- About configuring user authentication
- About user name and password specifications
- User authorization
- Intrusion prevention and intrusion detection systems
- Log files
- Operating system security
- Data security
- Web security
- Network security
- Call Home security
- About AutoSupport
- About Call Home
- About SNMP
- Remote Management Module (RMM) I security
- STIG and FIPS conformance
- Appendix A. Security release content
Understanding the Call Home workflow
This section explains the mechanism that Call Home uses to upload data from your appliance to the Veritas AutoSupport server.
Call Home uses HTTPS (secure and encrypted protocol) with port number 443 for all communication with Veritas AutoSupport servers. For Call Home to work correctly, ensure that your appliance has Internet access either directly, or through a proxy server to reach the Veritas AutoSupport servers. AutoSupport, a mechanism that monitors the appliance proactively, uses the Call Home data to analyze and resolve any issues that the appliance may encounter.
The appliance initiates all communications. Your appliance needs access to https://receiver.appliance.veritas.com.
The appliance Call Home feature uses the following workflow to communicate with AutoSupport servers:
Access a port to https://receiver.appliance.veritas.com every 24 hours.
Perform a self-test operation to https://receiver.appliance.veritas.com.
If the appliance encounters an error state, all logs from past three days are gathered along with the current log.
The logs are then uploaded to the Veritas AutoSupport server for further analysis and support. These error logs are also stored on the appliance. You can access these logs from
If the error state persists three days later, the logs will be re-uploaded.