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System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Automate Security Admin Onboarding
      2. Managing the team as an Administrator
        1. Managing Secure Quorum requests and configuration
          1.  
            How secure quorum requests work
          2.  
            Secure Quorum Configuration
          3.  
            Add a Security Admin user
          4.  
            Grant Security Admin privilege
          5.  
            Remove Security Admin privilege
          6.  
            Remove a Security Admin user
          7.  
            Edit Secure Quorum Configuration
          8.  
            Secure Quorum request behavior and limitations
      3.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2. Performance
        1.  
          Anomaly Detection on the Performance page
        2.  
          Prerequisites
        3.  
          View performance charts with anomaly detection
        4.  
          Change the time window and reset zoom
        5.  
          Export performance data and charts
        6.  
          Troubleshooting common issues / limitations
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
      4. Data Collects
        1.  
          Triggering Data Collect Logs
        2.  
          Tracking triggered Data Collect tasks
        3.  
          Troubleshooting Data Collect trigger issues
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security meter and configuration on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Query Builder

You can perform the advanced search in the Query Builder in any of the following three ways:

  • Search Text: Enter a free-text search term in the Search Text field to retrieve the matching results, encompassing all data columns of the appliance list. You can refine or broaden the search by using certain special characters in combination with the search term.

  • Add Filters: Apply column filters as search parameters, such as Appliance Model, Version, SRS Score and so on. Use the Add Filter drop-down to add or remove filters for a more tailored search.

    Any combination of filters can be applied at the same time. You can show or hide the filters by clicking on the Show / Hide Filters icon.

  • Combine the text search and the filters: Use the combination of the free-text search and column filters for even more accurate results.

Some filters explained

  1. Date filters > 'In Range' option:

    'Date' type filters such as, Call Home Date, End Date, or Ship Date have the 'In Range' option for which an input is required to be provided in a specific format, such as <1y 2m 3w 4d> and so on. Note that the 'Hours' level filtering is supported only for the Call Home Date filter.

    • Example 1: For Call Home Date, the 'In Range (-1y 2m) to (0m)' will filter the appliances that have Called Home between the last 1 year 2 months (14 months) and the current (0) month. This can also be specified as 'In Range (14m) to (0m)'.

    • Example 2: For the Support End Date, the 'In Range (6m 8w) to (1y 6m)' will filter the appliances that have the support contract ending within the next 6 months 8 weeks, to next 1 year 6 months.

  2. Capacity filter accepts the range values in GB or TB and filters the appliances that have the total storage capacity within the specified range.

  3. Capacity Utilization is a percentage filter, in which you require to specify the minimum and maximum percentage range to view the appliances that are within the specified range of capacity utilized. Enter the range between 0 to 100.

  4. Predicted Capacity Utilization is a percentage filter for the forecasted utilization value shown in the Appliance List. Enter values from 0 to 100. In Query Builder, MIN is treated as the lower bound (>=) and MAX is treated as the upper bound (<=). You can leave either MIN or MAX empty if you want an open-ended range.

    For example, specifying only MIN as 80 returns appliances with a predicted capacity utilization of 80 percent or higher. Only records with a numeric predicted utilization value match this filter. Appliances for which forecast data is unavailable do not match.

    Note:

    If filtering returns no results, verify that the specified range is between 0 and 100, that MAX is not lower than MIN, and that the target appliances have forecast data available. Appliances with blank, dashed, or otherwise unavailable predicted values do not match the filter.

  5. SRS Score filter accepts the minimum and maximum values between 0 to 100 and displays the appliances that have the SRS score within the specified range.

  6. EOSL date has be updated based on appliance model in the entitlement card present on the Appliance Overview page.

  7. EOSS date: End of standard Support for an appliance, usually Shipping date + 5 years.

  8. Appliance family, Version and Model based on the configuration file.

  9. MSDP Allocated and MSDP Used regarding storage allocated and used.

Note:

The UI Type filter allows you to view the appliances by their UID types which can be a - Serial Number, Cluster ID, HA Asset Tag, or Cluster Node Serial Number of an appliance. This filter is available only in the Advanced Search and the Saved Query, but not in the Account or Query Dashboards.

More Information

Advanced Query