Important Update: Cohesity Products Documentation

All Cohesity product documentation are now managed via the Cohesity Docs Portal: https://docs.cohesity.com/HomePage/Content/home.htm. Some documentation available here may not reflect the latest information or may no longer be accessible.

System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Automate Security Admin Onboarding
      2. Managing the team as an Administrator
        1. Managing Secure Quorum requests and configuration
          1.  
            How secure quorum requests work
          2.  
            Secure Quorum Configuration
          3.  
            Add a Security Admin user
          4.  
            Grant Security Admin privilege
          5.  
            Remove Security Admin privilege
          6.  
            Remove a Security Admin user
          7.  
            Edit Secure Quorum Configuration
          8.  
            Secure Quorum request behavior and limitations
      3.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2. Performance
        1.  
          Anomaly Detection on the Performance page
        2.  
          Prerequisites
        3.  
          View performance charts with anomaly detection
        4.  
          Change the time window and reset zoom
        5.  
          Export performance data and charts
        6.  
          Troubleshooting common issues / limitations
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
      4. Data Collects
        1.  
          Triggering Data Collect Logs
        2.  
          Tracking triggered Data Collect tasks
        3.  
          Troubleshooting Data Collect trigger issues
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security meter and configuration on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Troubleshooting Data Collect trigger issues

The DataCollects tab is not visible

The tab is displayed only to users who have the required Data Collect view permission for the appliances. If you do not have this permission, the tab is hidden.

The trigger action is unavailable

The trigger action can be unavailable for several reasons:

  • Required permission or consent are missing.

  • The appliance or software version is not compatible.

  • Appliance connectivity is inactive or not running the required version.

  • A previous trigger request is still in a blocking state

  • The request has reached the backend rate limit.

If the page indicates that all the prerequisites are not met, reload the page and confirm that appliance information has loaded correctly before retrying. The source identifies this as a possible transient panel-load issue.

The request times out

Data masking can increase generation time and may contribute to timeout conditions. If repeated timesouts occur, review the request progress details in the Activity Monitor.

I cannot submit another request

After a successful submission, the trigger action remains unavailable for the rest of the current browser session for the same appliance and selected nodes.

Audit confirmation

Audit records are available for prerequisite checks and trigger actions. The trigger event is recorded as sensitive data and is visible only when the Include sensitive data filter is enables in Audit Log.