System Health Insights User Guide
- Introduction
- Getting Started
- Registering an Appliance
- Associating the Team, Site, and Contacts with appliances
- Managing the Sites, Contacts, and Teams
- Searching within System Health Insights
- Actions on the Appliance List search results
- Globally accessible menus
- Activity History
- My Query Dashboard
- Account Dashboard
- Appliance Dashboard
- Appliance Update Management
- Security Insights
- Managing alerts
- Frequently Asked Questions
Upgrade Center
System Health Insights has introduced Upgrade Automation feature. Till now, users were only able to view current and upgrade readiness to target versions of the registered appliances. With introduction of Upgrade Automation, users will be able to initiate upgrade action from the System Health Insights dashboard. The upgrade process becomes easy for the users as System Health Insights will be initiating, monitoring, and executing it with minimum user actions or external interference. All the upgrade related information will be available for the user during and after the upgrade.
The new Upgrade Center interface will also provide information about upgrade readiness, predicted upgrade time and appliance connectivity status.
There are multiple ways to navigate to the Upgrade Center tab. You can initiate an upgrade from the Appliance dashboard or Customer dashboard. In the Upgrade Center tab, there are multiple filters that can be used to select the required set of appliances.
On the Appliance dashboard, the option enables you to run a readiness check on an appliance on-demand so that the appliance is ready for an upgrade. This option is only available for Flex appliance with version 6.0 and later and NBA appliances with version 5.5.0.1 and later.
Click .
Note:
If the appliance has an older version of the add-on, System Health Insights sends a playbook to the appliance that contains instructions to download and install the latest health maintenance plugin. You must install the version and then run the pre-check.
Click in the pop-up and the upgrade readiness pre-check is triggered on the appliance.
The appliance starts sending pre-check events, and the status of the appliance is updated. You can monitor the pre-check on the page.
Note:
If you have selected Flex Appliance High Availability Cluster as an appliance, the pre-check is triggered on both the nodes one after the other.
On the Customer dashboard, you can search for specific appliance using the Search bar located under the filters. If required, you also export the list by clicking Export next to the Search bar.
After applying filters, list of appliances appears on the screen. You can scan the list and find out upgrade readiness status of the appliances.
The following status messages and definitions are common for both the Appliance dashboard and the Customer dashboard.
Column Heading | Status Message | Definition |
|---|---|---|
Target Version | Version number, like 5.1.1. | The targeted software version for the appliance. |
Upgrade Readiness | Up to date | The appliance is running on the latest supported version. No further action is required. |
Ready for upgrade | The appliance is ready for upgrading to the selected target version. | |
Not ready for upgrade | Upgrade to the selected version is not possible as one or more pre-upgrade checks have failed. Please check the recommendations and get the appliance to Ready for Upgrade state. | |
In Progress | The appliance upgrade to x version is in progress. | |
Unavailable | The appliance upgrade readiness is unavailable. | |
Unsupported | The appliance is not running on the supported version. | |
Predicted Upgrade Time | Time in minutes | Approximate time required for upgrade process. |
Appliance Connectivity Status | ACTIVE | Appliance can connect with the System Health Insights Cloud service. |
INACTIVE | Appliance was previously connected to the System Health Insights Cloud service but currently not able to connect. | |
UNAVAILABLE | Appliance has never connected to the System Health Insights Cloud service. | |
Last Upgrade Details | SUBMITTED | The upgrade request has been submitted from System Health Insights to the appliance. |
INITIATED | The upgrade request has been initiated on the appliance. | |
IN PROGRESS | Appliance upgrade is in progress. | |
FAILED | The upgrade request has failed. | |
TIMEOUT | The upgrade request has timed out, as no upgrade events have been received from the appliance. | |
COMPLETE | The upgrade request was completed successfully. |
Prerequisites for upgrading Flex appliances:
Appliance should be on version 3.2 and above.
ACT add-on is installed and successfully connecting with System Health Insights Cloud showing status as ACTIVE.
Appliance has called home in last 24 hours and has sent the upgrade readiness status as Ready for Upgrade.
Appliance is registered.
The logged in user is an Administrator on the team the appliance is registered with.
The user has valid VEMS entitlement to download the upgrade package on the appliance.
Set the to . By default, is selected. You can select the permission if automatic update of the pre-checked add-on package is required. The update management operations and auto update add-on permissions can be managed separately.
The Appliance is not fully or partially involved in any upgrade activity currently.
Prerequisites for upgrading NetBackup Appliances:
Appliance should be a standalone appliance.
Appliance should be on version 4.x and above.
Health Maintenance add-on is installed on the appliance.
ACT add-on is installed and successfully connecting with System Health Insights Cloud showing status as ACTIVE.
Appliance has called home in last 24 hours and has sent the upgrade readiness status as Ready for Upgrade.
Appliance is registered.
The logged in user is an Administrator on the team the appliance is registered with.
The user has at least View or Support VEMS entitlement on the appliance.
Upgrade Permissions should be enabled, which is disabled by default.
The Appliance is not fully or partially involved in any upgrade activity currently.
Note:
HA and Scale out appliances are not supported currently.
Make sure that all pre-requisites are met and initiate upgrade process by following the steps given below.
- Click the kebab menu in the right-hand corner and click Manage Upgrade. If you are initiating upgrade from the Appliance dashboard, Manage Upgrade option will appear on the page. Click Manage Upgrade.
- One OTP will be sent to your registered email ID for additional authentication. Enter that OTP in the pop-up and click Verify and Proceed.
- Upgrade Schedule Options pop-up will appear. Select the relevant options and click Confirm.
This pop-up will have different options for NetBackup and Flex Appliances. Select appropriate option.
Appliance
Message
Option
Result
NetBackup
In case upgrade fails, do you want to immediately enforce an automatic rollback?
Yes (default)
Automatic rollback will be enforced immediately.
No
No rollback will be initiated.
Do you want to overwrite existing firmware/platform update package on the appliance?
Yes
All existing packages will be removed from the appliance.
No (default)
If any package exists on the appliance, the download operation will fail. Upgrade may not be performed.
- A confirmation page will appear. Click Submit.
- The upgrade process will be initiated.
- You will be redirected to either to the Customer or Appliance dashboard.
To view the progress, click the Activity Monitor icon in the left pane.
Activity Monitor page will list all current and historical operations performed on each appliance. It will display granular information like Appliance Details, Version, Package Details, Start Time, and End Time. You will be able to view all details in one glance and access state of you upgrade activity.
On the Customer dashboard, the option enables you to run a readiness check on an appliance on-demand so that the appliance is ready for an upgrade. This option is only available for Flex appliance with version 6.0 and later and NBA appliances with version 5.5.0.1 and later.
Click the kebab menu in the right-hand corner and click Run Precheck.
Note:
If the appliance has an older version of the add-on, System Health Insights sends a playbook to the appliance that contains instructions to download and install the latest health maintenance plugin. You must install the version and then run the pre-check.
Click in the pop-up and the upgrade readiness pre-check is triggered on the appliance.
The appliance starts sending pre-check events, and the status of the appliance is updated. You can monitor the pre-check on the page.
Note:
If you have selected Flex Appliance High Availability Cluster as an appliance, the pre-check is triggered on both the nodes one after the other.