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System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Automate Security Admin Onboarding
      2. Managing the team as an Administrator
        1. Managing Secure Quorum requests and configuration
          1.  
            How secure quorum requests work
          2.  
            Secure Quorum Configuration
          3.  
            Add a Security Admin user
          4.  
            Grant Security Admin privilege
          5.  
            Remove Security Admin privilege
          6.  
            Remove a Security Admin user
          7.  
            Edit Secure Quorum Configuration
          8.  
            Secure Quorum request behavior and limitations
      3.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2. Performance
        1.  
          Anomaly Detection on the Performance page
        2.  
          Prerequisites
        3.  
          View performance charts with anomaly detection
        4.  
          Change the time window and reset zoom
        5.  
          Export performance data and charts
        6.  
          Troubleshooting common issues / limitations
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
      4. Data Collects
        1.  
          Triggering Data Collect Logs
        2.  
          Tracking triggered Data Collect tasks
        3.  
          Troubleshooting Data Collect trigger issues
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security meter and configuration on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Unresolved Events tab

The Unresolved Events tab on the multi-systems dashboard displays the list of events detected on all appliances associated with your team, with filters for event severity - Critical, Error, Warning, Information.

The Unresolved Events list includes a Case Number column, by default. The column displays the latest support case associated with an unresolved event, when available.

Unlike the Appliances Events table, you do not need to enable this column through Preferences.

Click the Unresolved Events tab on the dashboard to view the unresolved events for the appliances you are managing.

Click the Case Number to open the associated case in the new browser tab.

You can perform the following actions on this tab:

  • Click the Severity filters to narrow-down the results as per the severity of events.

  • Click Export in the kebab menu at the tip of the list to export the unresolved events data, including the Case Number column. Rows can contain an empty case value when no association exists.

    Note:

    If no associate case exists for an event, the Case Number column displays "-".

  • Search for the events using the UID, hostname, severity, model, category, component etc.

  • In the events list, expand each row to view the event and inventory details, to analyze what component has been affected and the underlying cause for the problem event.

    These details also help you to track and compare how event states and details have changed over a time.

    You can click the UMI code link to view a troubleshooting article for the specific UMI (Unique Message Identifier) to help resolve the event.

Refer to Events on the Appliance Dashboard.

More Information

Recommendations tab