Arctera Insight Information Governance Administrator's Guide

To backup Management Server configuration files

1. Log in to Information Governance Management Server.
2. Backup the entire $data folder using backup tools such as Arctera NetBackup. The backup software should be capable of taking Volume Shadow Copy/Snapshot based backups. If your backup software does not have such a capability, you must stop all Information Governance services before backup, to avoid incomplete backup due to locked files.

To restore the Management Server files

1. Install the operating system. Use the same version, host name (recommended for ease of configuration), and architecture as was installed before the backup.
2. Install the same version of Information Governance that was installed before the backup.
3. Select the option to install the Management Server role while installing Information Governance .
4. Specify the original location of the $data directory as the previous install. By default, the $data directory is located at C:\DataInsight\data.
5. Complete the installation. Do not start the services at this time; clear the Start services now option when the installer prompts for it.
6. Delete the $data folder that is created as a part of the new installation and copy the backed up data to this location.
7. Start the Information Governance services, which include DataInsightComm, DataInsightConfig, DataInsightVICClient, DataInsightVICServer, DataInsightWatchdog, DataInsightWeb, DataInsightWorkflow.
8. Check the status of the services and ensure that they come to running state.

   Successful start of all services indicates that the Management Server is successfully restored.

To restore the Management Server with a different host name or IP address

1. Repeat steps 1 through 6 as described in the last section Restoring the Management Server files.
2. Edit $data/conf/<nodename>.conf and enter the new server name.

   Open the file, $data/conf/config.db.<N> (N being the latest version of config.db) in an SQLITE editor.

   Update the node_name and node_ip columns in node table with the host name and IP address of the new Management server.

3. Run the following SQL updates:

   update node set node_name='<new node name>'
   where node_name='<prev node name>';

   update node set node_ip='<new node IP>' 
   where node_ip='<prev node IP>'; 
   

4. Open a Windows command prompt and run the following command to increment the version of the config.db file that was changed in Step 3:

   <INSTALL DIR>\DataInsight\bin\configdb - O -J dummy - j dummy

5. Start all Information Governance services.
6. On each worker node, except the Windows File Server agents, stop DataInsightComm and DataInsightConfig services.
7. Perform steps 2and 3 on the worker node's config.db.N
8. Start the DataInsightComm and DataInsightConfig services. Ensure that the worker nodes show online on the Information Governance Management Console.