Licensing Process

Software Version Upgrade is a new version of software available for free to customers with current maintenance/support for their existing version of the software. It is available on the date of the release of the new software. Veritas will notify eligible customers of this entitlement.

You are able to see your Software Version Upgrade notifications on the Veritas Licensing portal using the following steps:

1. Login into MyVeritas.
2. Select the Licensing tab to access the Licensing Portal.
3. Select the Licensing Portal Home page and refer to the Recent Notifications section to see the latest communications from Veritas including Software Version Upgrade notifications.

Veritas will send Software Upgrade Notifications to eligible customers starting on the product release date.

Notification of a Software Version Upgrade automatically occurs via email. Each active member of the customer’s Licensing Portal account will receive the Software Version Upgrade notification. 

1. Login into MyVeritas.
2. Select the Licensing tab to access the Licensing Portal.
3. Select the Entitlement tab to get the Entitlement view.
4. Using the Entitlement search function, locate the Entitlement you wish to deploy.
5. Click on the Entitlement ID link to access the software.
6. Select the Current Version tab.
7. Click the Download button next to the new version and follow the step indicated to download the software.

1. Login into MyVeritas.
2. Select the Licensing tab to access the Licensing Portal.
3. Select the Entitlement tab to get the Entitlement view. 
4. Using the Entitlement search function, locate the Entitlement you wish to deploy.
5. Click on the Entitlement ID link to access the software.
6. Select the Current Version tab.
7. Click the Get Key button, and follow the steps to generate the license keys.
8. Install the product as directed by the product’s documentation, and when prompted, follow the steps to activate the product.

No, your maintenance end date will not change if you upgrade. You will be entitled to use the new version of the product under the terms of your current agreement.

The Veritas Licensing Portal is an online tool that provides customers with the ability to view and manage their entitlements. For on-premise software entitlements, the Licensing Portal provides the customer with the ability to download their software, and to acquire their keys.  To access the Licensing Portal, a customer must have a MyVeritas account, and they must have access privileges to the Licensing Portal account associated with their entitlements. To access the Licensing Portal login into MyVeritas and select the Licensing tab.

If your maintenance/support contract(s) expire, you will need to request a reinstatement of your maintenance/support contract via your reseller.

If your maintenance/support agreement is due to expire, please contact your selected reseller to ensure your entitlement is updated prior to expiration or refer to this page for additional information. This will enable us to help you obtain access to the latest product upgrades, product functionality and fixes available under maintenance/support, and also enable you to protect your business environment from unnecessary risk.

Veritas typically sends out 60 day notifications prior to expiration, offering details of your pending license renewal. Please contact your reseller to process your renewal and refer to this page for additional guidance.

Each active member of the customer’s Licensing Portal account will receive the Software Version Upgrade notification. To add member to a License Portal account.

Login into MyVeritas.

1. Select the Licensing tab to access the Licensing Portal.
2. Select the Administration tab
3. Select the Account Members option and click on the Add a New Member link. Follow the steps to add the new member. 

Please note that only account administrators may add members.