Veritas NetBackup™ Virtual Appliance Documentation

Failed to get NetBackup version

Make sure that the NetBackup services are up and running on the appliance. If you encounter this issue, restart the NetBackup services.

Failed to access disk storage

This problem can arise due to multiple issues. For example, if the disks are offline or the disk volume is disabled. In these scenarios:

Failed license check for AdvancedDisk storage

Make sure that a valid license for the NetBackup Flexible Disk Option is installed on the media server.

Failed license check for Deduplication storage

Make sure that a valid license for NetBackup Deduplication Option is installed on the media server

Failed to create Deduplication storage unit

Check if the storage unit or the corresponding disk volume already exists on the media server. If they do exist, verify if the storage unit or the corresponding disk volume is currently used. If the storage is redundant only then use the NetBackup Administration Console or the nbdecommission utility to delete them.

These tools are available on the NetBackup master server. Check the NetBackup Virtual Appliance VxUL (unified) logs with the Support > Logs > VxLogView Module ALL command for more precise error information.

The installation failed because the patch does not exist or you did not run the List downloaded command to check for the downloaded patch.

The installation has failed as the patch you are trying to download does not exist or is not up-to-date.

Please identify and try to install the correct patch on the appliance. Run the List downloaded command to check for the downloaded patch and install the correct patch.

The source of the error cannot be found.

Please contact Veritas Technical Support.

Invalid Appliance mode.

The appliance mode in bp.conf file is not correct.

Please check the appliance mode in bp.conf and contact Veritas Support.

Please provide a valid EEB name.

This error message is only for the rollback of EEB. The EEB name is not valid.

Please check that the EEB name you have used.

Patch <rpm name> signature check failed.

Signature error found in the rpm (installer package) .

Please check if the md5 number of the rpm (installer package) is correct. It's commended to re-download the rpm.

NetBackup jobs are currently in progress. Stop all NetBackup jobs and then try the upgrade again.

The upgrade requires stopping all NetBackup jobs.

Please stop the NetBackup jobs, before upgrading the appliance software.

Unable to gather backup job summary information. This may indicate that some processes are not running and that you should restart your appliance.

The upgrade process checks to see if there are any active NetBackup jobs. The upgrade process only proceeds if it is determined no active jobs are detected. If the backup job summary cannot be complied it means that some of the process are not running.

Please check if the NetBackup services are running correctly.

Self-Test failed, please resolve this issue first!

The self-test has failed due to an unexpected error.

Please run the Support > Test software command to see the detailed error message.

Failed to configure DNS settings or host name Resolution entries due to some unexpected error.

This error message is displayed when there is a problem in setting the DNS information. This error may occur because the script did not return valid input or some unexpected condition occurs.

Please gather the device logs using the DataCollect command and Contact support.

Failed to load Host Configuration settings due to some unexpected error.

This message appears when there is a problem in getting the DNS information for the appliance. This error may occur because the script did not return a valid input or some unexpected condition occurs.

Please gather the device logs using the DataCollect command and Contact support.

Cannot set the hostname "Name". An internal error occurred in Appliance. Check the logs to see the detailed reason.

This error can occur for the following reasons:

Try the following actions to resolve this issue:

<V-409-925-11> Invalid result returned.

Cannot get the WAN optimization status because of an unexpected error or because a service may be down.

Restart the web service by starting the NetBackup Virtual Appliance Shell Menu. Then run the following command:

Support > InfraServices > Start WebServer

If the issue continues, contact technical support.

< V-409-925-14> Cannot disable WAN Optimization for network port {{port}}.

The specified network interface does not exist.

Remove the name of the network port that you want to disable from the parameters that you are entering on the command line.

< V-409-925-15> Cannot enable WAN Optimization for network port {{port}}.

The specified network interface does not exist.

Remove the name of the network port that you want to enable from the parameters that you are entering on the command line.

V-409-810-0014: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

V-409-810-0015: Failed to enable the Deduplication service because of an internal error. Contact Veritas Technical Support.

The appliance cannot load the target port configuration because of an internal error.

Contact Veritas Technical Support.

V-409-810-0019: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

V-409-810-0006: Failed to configure the chunk size for optimized duplication and replication because the appliance role is not set. Before you can configure the chunk size for optimized duplication, you must first set the appliance role.

The Fibre Transport (FT) chunk size cannot be configured and used before the appliance role is set.

Set the appliance role.

V-409-810-0007: Failed to set the chunk size for optimized duplication and replication because of an internal error. Contact Veritas Technical Support.

The FT chunk size cannot be configured and used because of an internal error.

Contact Veritas Technical Support.

V-409-810-0016: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

V-409-810-0002: Failed to restart the Deduplication service because of an internal error. Contact Technical Support.

The appliance cannot be configured as a target host for Optimized Duplication and Auto Image Replication over FC because of an internal error.

Contact Veritas Technical Support.

V-409-810-0011: Unable to configure the port Slot:Port as an FC Initiator port. The port is reserved for %s and cannot be changed. For more information about reserved HBA ports, refer to the NetBackup Appliance Fibre Channel Guide.

The port is reserved for use as target mode ports for SAN Client FTMS, and cannot be used as a initiator port for Optimized Duplication and Auto Image Replication over FC.

Use another port that can be used as a initiator port for Optimized Duplication and Auto Image Replication over FC.

Refer to the NetBackup Appliance Fibre Channel Guide for the available ports.

V-409-810-0012: Cannot find the port Slot:Port. Invalid HBA port identifier. Check the HBA ports on the appliance and make sure to enter a valid slot number (1-6) and a valid port number (1-2).

The appliance cannot find the port specified by the user. The user must have entered an invalid slot number, port number, or both.

Refer to the NetBackup Appliance Fibre Channel Guide for the available ports.

V-409-810-0014: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

V-409-810-0020: Failed to perform the operation because of an internal error. Contact Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.