Veritas NetBackup™ Virtual Appliance Documentation

Last Published:
Product(s): Appliances (3.2)
Platform: NetBackup Virtual Appliance
  1. Getting to know the NetBackup Virtual Appliance
    1. NetBackup Virtual Appliance product description
      1.  
        About the NetBackup Virtual Appliance master server role
      2.  
        About the NetBackup Virtual Appliance combined master and media server role
      3.  
        About the NetBackup Virtual Appliance media server role
      4.  
        About NetBackup Virtual Appliance CloudCatalyst
    2.  
      NetBackup Virtual Appliance supported features
    3.  
      About the NetBackup Virtual Appliance documentation
    4.  
      NetBackup Virtual Appliance 3.2 new features, enhancements, and changes
    5.  
      Known limitations of the NetBackup Virtual Appliance 3.2 release
    6.  
      Operational Notes for the NetBackup Virtual Appliance 3.2 release
  2. Preparing to deploy the appliance
    1.  
      NetBackup Virtual Appliance product files (OVF templates)
    2.  
      NetBackup Virtual Appliance deployment methods
    3. NetBackup Virtual Appliance deployment guidelines
      1.  
        NetBackup Virtual Appliance initial deployment checklist
  3. Deploying and configuring the appliance
    1. How to deploy and configure a NetBackup Virtual Appliance combined master and media server
      1.  
        Using the vSphere Client to deploy a combined master and media server appliance
      2.  
        Using the OVF Tool to deploy a combined master and media server appliance
      3.  
        Performing the initial configuration on a NetBackup Virtual Appliance combined master and media server
      4.  
        Completing the initial configuration of the NetBackup Virtual Appliance combined master and media server
    2. How to deploy and configure a NetBackup Virtual Appliance media server
      1.  
        Using the vSphere Client to deploy a media server appliance
      2.  
        Using the OVF Tool to deploy a media server appliance
      3.  
        Configuring a master server to communicate with an appliance media server
      4.  
        Performing the initial configuration on a NetBackup Virtual Appliance media server
    3. How to deploy and configure a NetBackup Virtual Appliance master server
      1.  
        Using the vSphere Client to deploy a NetBackup Virtual Appliance master server
      2.  
        Using the OVF Tool to deploy a master server
      3.  
        Performing the initial configuration on a NetBackup Virtual Appliance master server
    4. How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst
      1.  
        Using the vSphere Client to deploy a CloudCatalyst appliance
      2.  
        Using the OVF Tool to deploy a CloudCatalyst appliance
      3. Performing the initial configuration on a NetBackup Virtual Appliance CloudCatalyst
        1.  
          Deploying certificates for a credentials broker when the master server is an appliance
  4. Post initial configuration procedures
    1.  
      About modifying the NetBackup Virtual Appliance settings
    2.  
      Adding a permanent license key if an evaluation license key expires
    3.  
      Managing license keys on the NetBackup Virtual Appliance
  5. Appliance common tasks
    1.  
      Common tasks in NetBackup Virtual Appliance
  6. Storage management
    1. About NetBackup Virtual Appliance storage configuration
      1. About viewing storage space information using the Show command
        1.  
          Viewing all storage information
        2.  
          Viewing disk information
        3.  
          Viewing partition information
        4.  
          Viewing the partition distribution on disks
      2.  
        Resizing a partition
      3.  
        Troubleshooting resize-related issues
      4.  
        Moving a partition
      5.  
        Monitoring the progress of storage manipulation tasks
      6.  
        Scanning storage devices using the NetBackup Virtual Appliance Shell Menu
      7.  
        Adding storage space for the NetBackup Virtual Appliance
      8.  
        Removing an existing storage disk
    2. About OpenStorage plugin installation
      1.  
        Installing the OpenStorage plugin
      2.  
        Uninstalling the OpenStorage plugin
  7. Deduplication pool catalog backup and recovery
    1.  
      About the NetBackup Virtual Appliance deduplication pool catalog backup policy
    2.  
      Automatic configuration of the NetBackup Virtual Appliance deduplication pool catalog backup policy
    3.  
      Manually configuring the NetBackup Virtual Appliance deduplication pool catalog backup policy
    4.  
      Manually updating the NetBackup Virtual Appliance deduplication pool catalog backup policy
    5.  
      Recovering the NetBackup Virtual Appliance deduplication pool catalog
  8. Network connection management
    1.  
      About IPv4-IPv6-based network support
    2.  
      Network settings for the NetBackup Virtual Appliance
    3.  
      Configuring DNS and host name mapping for the NetBackup Virtual Appliance
    4.  
      Setting the date and time on a NetBackup Virtual Appliance
    5.  
      Configuring static routes on the NetBackup Virtual Appliance
    6.  
      Expanding the bandwidth on the NetBackup Virtual Appliance
  9. Managing users
    1.  
      About managing NetBackup Virtual Appliance users
    2.  
      About NetBackup Virtual Appliance account types
    3.  
      Adding NetBackup Virtual Appliance users
    4.  
      Deleting NetBackup Virtual Appliance users
    5.  
      Adding NetBackup Virtual Appliance user groups
    6.  
      Deleting NetBackup Virtual Appliance user groups
    7.  
      Granting roles to NetBackup Virtual Appliance users and user groups
    8.  
      Revoking roles from NetBackup Virtual Appliance users and user groups
    9. About user name and password specifications
      1.  
        About STIG-compliant password policy rules
    10.  
      Changing NetBackup Virtual Appliance user passwords
    11.  
      About password management and recovery
    12. About authenticating LDAP users
      1.  
        Adding or modifying an LDAP server configuration on the NetBackup Virtual Appliance
      2.  
        Importing an LDAP server configuration for the NetBackup Virtual Appliance
      3.  
        Setting the SSL certification for LDAP on the NetBackup Virtual Appliance
      4.  
        Exporting an LDAP server configuration from the NetBackup Virtual Appliance
      5.  
        Unconfiguring LDAP user authentication on the NetBackup Virtual Appliance
      6.  
        Disabling LDAP user authentication on the NetBackup Virtual Appliance
      7.  
        Enabling LDAP user authentication on the NetBackup Virtual Appliance
      8.  
        Adding an LDAP attribute mapping on the NetBackup Virtual Appliance
      9.  
        Deleting an LDAP attribute mapping on the NetBackup Virtual Appliance
    13. About authenticating Active Directory users
      1.  
        Adding an Active Directory server configuration
      2.  
        Unconfiguring Active Directory user authentication on the NetBackup Virtual Appliance
    14.  
      About authentication using smart cards and digital certificates
    15. About authenticating Kerberos-NIS users
      1.  
        Adding a Kerberos-NIS authentication configuration on the NetBackup Virtual Appliance
      2.  
        Unconfiguring Kerberos-NIS user authentication on the NetBackup Virtual Appliance
    16.  
      Generic user authentication guidelines
    17. About user authorization on the NetBackup Virtual Appliance
      1.  
        NetBackup Virtual Appliance user role privileges
      2.  
        About the Administrator user role
      3.  
        About the NetBackupCLI user role
    18. Creating NetBackup administrator user accounts
      1.  
        Logging on as a NetBackup administrator
      2.  
        Managing NetBackup administrator user account passwords
      3.  
        Viewing NetBackup administrator user accounts
      4.  
        Auditing NetBackup administrator accounts
    19.  
      Deleting NetBackup administrator user accounts
  10. Using the appliance
    1. About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
      1.  
        Configuring data buffer options on the NetBackup Virtual Appliance
      2.  
        Configuring lifecycle parameters on the NetBackup Virtual Appliance
      3.  
        Managing NetBackup Virtual Appliance deduplication
      4. About BMR integration
        1.  
          Enabling BMR from the NetBackup Virtual Appliance Shell Menu
    2. About Copilot functionality and Share management
      1.  
        Creating a Share
      2.  
        Editing a Share
      3.  
        Deleting a Share
      4.  
        Moving a Share
      5.  
        Viewing Share information from the NetBackup Virtual Appliance Shell Menu
      6.  
        NFS export options
    3. About NetBackup Virtual Appliance as a VMware backup host
      1.  
        NetBackup Virtual Appliance as backup host: component overview
      2.  
        Notes on NetBackup Virtual Appliance as a VMware backup host
    4. About running NetBackup commands from the appliance
      1.  
        Running NetBackup commands from the NetBackup Virtual Appliance
      2.  
        Creating a NetBackup touch file from the NetBackup Virtual Appliance
      3.  
        Best practices for running NetBackup commands from the NetBackup Virtual Appliance
      4.  
        About NetBackup operating system commands
      5.  
        Known limitations of running NetBackup commands from the NetBackup Virtual Appliance
    5. About mounting a remote NFS
      1.  
        Mounting a remote NFS drive
      2.  
        Unmounting an NFS drive
    6. About Auto Image Replication from a NetBackup Virtual Appliance
      1.  
        Prerequisites for Auto Image Replication
      2.  
        Configuring a replication target
      3.  
        Determining the appliance deduplication password
    7.  
      Generating certificates
  11. Monitoring the appliance
    1.  
      About NetBackup Virtual Appliance alerts
    2.  
      Setting up email notifications for a NetBackup Virtual Appliance
    3.  
      Setting up SNMP notifications for a NetBackup Virtual Appliance
    4.  
      Enabling and disabling Call Home from the appliance shell menu
    5.  
      Configuring a Call Home proxy server from the NetBackup Virtual Appliance Shell Menu
    6. About SNMP
      1.  
        About the Management Information Base (MIB)
    7. About Call Home
      1.  
        Understanding the Call Home workflow
      2.  
        About the Product Improvement Program
    8.  
      About AutoSupport
    9.  
      About storage email alerts
  12. Appliance security
    1. About Symantec Data Center Security on the NetBackup Virtual Appliance
      1.  
        Auditing the SDCS logs on the NetBackup Virtual Appliance
      2.  
        Viewing SDCS audit log details
      3.  
        Changing the SDCS log retention settings on the NetBackup Virtual Appliance
      4.  
        About SDCS event type codes and severity codes on the NetBackup Virtual Appliance
    2.  
      About data security
    3.  
      About data integrity
    4.  
      About data classification
    5.  
      About data encryption
    6.  
      About SSL usage
    7.  
      About the NetBackup Virtual Appliance intrusion detection system
    8.  
      About the NetBackup Virtual Appliance intrusion prevention system
    9.  
      Major components of the NetBackup Virtual Appliance OS
    10.  
      OS STIG hardening for NetBackup Virtual Appliance
    11.  
      Unenforced STIG hardening rules
    12.  
      FIPS 140-2 conformance for NetBackup Virtual Appliance
    13.  
      Vulnerability scanning of the NetBackup Virtual Appliance
    14.  
      About the appliance login banner
    15. Setting the appliance login banner
      1.  
        Creating the appliance login banner
      2.  
        Removing the appliance login banner
    16.  
      Log Forwarding feature overview
  13. Upgrading the appliance
    1. About upgrading to NetBackup Virtual Appliance software version 3.2
      1.  
        Supported upgrade paths
      2.  
        Preflight check before the upgrade
      3.  
        Appliance behavior during upgrades
      4.  
        About corresponding NetBackup software versions
      5.  
        About the Appliance Install Manager
    2. Requirements and best practices for upgrading NetBackup appliances
      1.  
        Upgrade time estimation
    3.  
      Pre-upgrade tasks for appliance upgrades
    4. Methods for downloading appliance software release updates
      1.  
        Downloading software updates directly to a NetBackup appliance
      2.  
        Downloading software updates to a NetBackup appliance using a client share
    5.  
      Installing a NetBackup Virtual Appliance software update using the NetBackup Virtual Appliance Shell Menu
    6.  
      Troubleshooting upgrade issues
  14. NetBackup client upgrades with VxUpdate
    1.  
      About VxUpdate
    2.  
      VxUpdate repository management
    3.  
      Deployment policy management
    4.  
      Manually initiating upgrades from the master server using VxUpdate
    5.  
      Manually initiating upgrades from the client using VxUpdate
    6.  
      Deployment job status
  15. Appliance restore
    1.  
      About appliance restore
    2.  
      Creating an appliance checkpoint from the appliance shell menu
    3.  
      Rollback to an appliance checkpoint from the appliance shell menu
    4.  
      About NetBackup Virtual Appliance factory reset
    5.  
      Factory reset best practices
    6.  
      How to factory reset the NetBackup Virtual Appliance
  16. Decommissioning and Reconfiguring
    1.  
      About decommissioning a NetBackup Virtual Appliance
    2.  
      Decommissioning a NetBackup Virtual Appliance with the media server role
  17. Troubleshooting
    1.  
      About troubleshooting the NetBackup Virtual Appliance
    2.  
      About contacting Technical Support
    3.  
      Determining the NetBackup Virtual Appliance serial number
    4. About disaster recovery
      1.  
        Recovering a NetBackup appliance master server using NetBackup catalog restore
    5. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
    6.  
      Troubleshooting NetBackup Virtual Appliance initial deployment issues
    7.  
      Error messages displayed on the NetBackup Virtual Appliance Shell Menu
    8.  
      NetBackup status codes applicable for NetBackup Virtual Appliance
    9.  
      Installing an EEB
    10.  
      Rolling back an EEB using the NetBackup Virtual Appliance Shell Menu
  18. Appliance logging
    1.  
      About NetBackup Virtual Appliance log files
    2.  
      Viewing log files using the Support command
    3.  
      Where to find NetBackup Virtual Appliance log files using the Browse command
    4.  
      Enabling and disabling VxMS logging
    5.  
      Gathering device logs on a NetBackup virtual appliance
    6. About forwarding logs to an external server
      1.  
        Uploading certificates for TLS
      2.  
        Enabling log forwarding
      3.  
        Changing the log forwarding interval
      4.  
        Viewing the log forwarding configuration
      5.  
        Disabling log forwarding
  19. Commands overview
    1.  
      About the NetBackup Virtual Appliance Shell Menu
    2.  
      Logging on to the NetBackup Virtual Appliance Shell Menu
    3.  
      Using the NetBackup Virtual Appliance Shell Menu
    4.  
      About the NetBackup Virtual Appliance Shell Menu command views
  20. Appendix A. Appliance commands
    1.  
      Appliance > Master
    2.  
      Appliance > Media
    3.  
      Appliance > ShowDedupPassword
    4.  
      Appliance > Status
    5.  
      Appliance > Configure
  21. Appendix B. Manage commands
    1.  
      Manage > Software > Delete
    2.  
      Manage > Software > Download
    3.  
      Manage > Software > List
    4.  
      Manage > Software > Install
    5.  
      Manage > Software > Share
    6.  
      Manage > Software > Readme
    7.  
      Manage > Software > Rollback
    8.  
      Manage > Software > Cancel
    9.  
      Manage > Software > DownloadProgress
    10.  
      Manage > Software > UpgradeStatus
    11.  
      Manage > Software > VxUpdate
    12.  
      Manage > Storage > Show
    13.  
      Manage > Storage > Add
    14.  
      Manage > Storage > Create
    15.  
      Manage > Storage > Delete
    16.  
      Manage > Storage > Edit
    17.  
      Manage > Storage > Monitor
    18.  
      Manage > Storage > Move
    19.  
      Manage > Storage > Remove
    20.  
      Manage > Storage > Resize
    21.  
      Manage > Storage > Scan
    22.  
      Manage > OpenStorage > Install
    23.  
      Manage > OpenStorage > List
    24.  
      Manage > OpenStorage > Readme
    25.  
      Manage > OpenStorage > Share
    26.  
      Manage > OpenStorage > Uninstall
    27.  
      Manage > MountPoints > List
    28.  
      Manage > MountPoints > Mount
    29.  
      Manage > MountPoints > Unmount
    30.  
      Manage > License > Add
    31.  
      Manage > License > List
    32.  
      Manage > License > ListInfo
    33.  
      Manage > License > Remove
    34.  
      Manage > Certificates > Generate
    35.  
      Manage > Certificates > Delete
    36.  
      Manage > NetBackupCLI > Create
    37.  
      Manage > NetBackupCLI > Delete
    38.  
      Manage > NetBackupCLI > List
    39.  
      Manage > NetBackupCLI > PasswordExpiry
  22. Appendix C. Monitor commands
    1.  
      Monitor > Uptime
    2.  
      Monitor > Who
    3.  
      Monitor > NetworkStatus
    4.  
      Monitor > Top
    5.  
      Monitor > MemoryStatus
    6.  
      Monitor > SDCS
    7.  
      Monitor > NetBackup
    8.  
      Monitor > Hardware
  23. Appendix D. Network commands
    1.  
      Network > Configure
    2.  
      Network > Date
    3.  
      Network > DNS
    4.  
      Network > Gateway
    5.  
      Network > Hostname
    6.  
      Network > Hosts
    7.  
      Network > IPv4
    8.  
      Network > IPv6
    9.  
      Network > LinkAggregation
    10.  
      Network > NetStat
    11.  
      Network > NTPServer
    12.  
      Network > Ping
    13.  
      Network > SetProperty
    14.  
      Network > Show
    15.  
      Network > TimeZone
    16.  
      Network > TraceRoute
    17.  
      Network > Unconfigure
    18.  
      Network > WANOptimization
  24. Appendix E. Reports commands
    1.  
      Reports > Deduplication
    2.  
      Reports > Process
  25. Appendix F. Settings commands
    1.  
      Settings > Deduplication
    2.  
      Settings > LifeCycle
    3.  
      Settings > LogForwarding
    4.  
      Settings > NetBackup
    5.  
      Settings > Password
    6.  
      Settings > SystemLocale
    7.  
      Settings > Share
    8.  
      Settings > Sysctl
    9.  
      Settings > NetBackup DNAT
    10.  
      Settings > Notifications > LoginBanner
    11.  
      Settings > Security > Authentication > LDAP
    12.  
      Settings > Security > Authentication > ActiveDirectory
    13.  
      Settings > Security > Authentication > Kerberos
    14.  
      Settings > Security > Authentication > LocalUser
    15.  
      Settings > Security > Authorization
    16.  
      Main > Settings > Security > Certificate
    17.  
      Main > Settings > Security > STIG
    18.  
      Main > Settings > Security > FIPS
    19.  
      Settings > Alerts > CallHome
    20.  
      Settings > Alerts > SNMP
    21.  
      Settings > Alerts > Email
    22.  
      Settings > Alerts > Hardware
  26. Appendix G. Support commands
    1.  
      Support > Checkpoint
    2.  
      Support > DataCollect
    3.  
      Support > Disk
    4.  
      Support > Errors
    5.  
      Support > FactoryReset
    6.  
      Support > InfraServices
    7.  
      Support > iostat
    8.  
      Support > Logs
    9.  
      Support > Maintenance
    10.  
      Support > Messages
    11.  
      Support > NBDNA
    12.  
      Support > nbperfchk
    13.  
      Support > NBSU
    14.  
      Support > Processes
    15.  
      Support > Reboot
    16.  
      Support > Service
    17.  
      Support > Shutdown
    18.  
      Support > Storage SanityCheck
    19.  
      Support > Storage Reset
    20.  
      Support > Test

Troubleshooting NetBackup Virtual Appliance initial deployment issues

Before you can begin troubleshooting a NetBackup Virtual Appliance initial deployment failure, you need to determine when the problem occurred. A failure can occur during either of the following processes:

  • The OVF deployment wizard operations in the vSphere Client or the vSphere Web Client

    If an error occurs in the OVF deployment wizard, the only way to fix it is to restart the deployment. Before you do so, make sure that you verify the information that you entered in the deployment wizard. You can also reference the VMware documentation for help with specific error messages.

  • The NetBackup Virtual Appliance automatic configuration

    Note:

    This only applies to the combined master and media server.

    If an error occurs during the automatic configuration process, the OVF deployment wizard behaves as if the deployment was successful. However, if you log on to the NetBackup Virtual Appliance Shell Menu and run the Main > Appliance > Status command, the appliance appears to be in a factory state and is not configured as a master appliance.

    The following are a few common reasons for the automatic configuration to fail:

    • Typos in the deployment wizard

    • Incorrect IP addresses

    • Incorrect host name or DNS information

    You can check the boot log for additional details to help determine the exact error that occurred. Use the following steps to view the boot log:

    • Log on to the NetBackup Virtual Appliance Shell Menu and enter the Main > Support > Logs > Browse command.

    • At the LOGROOT/> prompt, enter cd OS and then less boot.log.

    The most straightforward method to resolve configuration errors is to redeploy the appliance, making sure that you enter the correct information in the deployment wizard.

    However, if you have encountered multiple failures or want to try to resolve the issue from the NetBackup Virtual Appliance Shell Menu, use the following procedure to manually complete the configuration process.

  • If errors did not occur during the initial deployment, but during the initial configuration from the shell menu, you need to record the UMI code and refer to the corresponding technical article on the support website.

To manually configure the appliance networking from the NetBackup Virtual Appliance Shell Menu

Note:

This procedure only applies to the combined master and media server.

  1. Open an SSH session to the appliance to log on to the NetBackup Virtual Appliance Shell Menu.

    The logon is admin, and the default password is P@ssw0rd.

    If you cannot open an SSH session to the appliance, you can attempt to log on from the vSphere (Web) Client. Navigate to the deployed appliance and select the Console tab to access the shell menu.

    If you still cannot log on, return to the OVF deployment wizard and redeploy the appliance.

  2. Navigate to the Main > Network view and enter the following command to configure the IP address of a single network that you want your appliance to connect to:

    Configure IPAddress Netmask GatewayIPAddress eth1

    Where IPAddress is the new IP address, Netmask is the netmask that corresponds to the IP address, and GatewayIPAddress is the IP address of the default gateway for the interface.

    The IPAddress and the GatewayIPAddress can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed.

    Remember that you should not use both IPv4 and IPv6 address in the same command. For example, you cannot use Configure 9ffe::9 255.255.255.0 1.1.1.1.. You should use Configure 9ffe::46 64 9ffe::49 eth1

  3. From the Main > Network view, use the following command to set the appliance DNS domain name:

    DNS Domain Name

    Where Name is the new domain name for the appliance.

  4. From the Main > Network view, use the following command to add the DNS name server to your appliance configuration:

    DNS Add NameServer IPAddress

    Where IPAddress is the IP address of the DNS server.

    The address can be either IPv4 or IPv6. Only global-scope and unique-local IPv6 addresses are allowed.

  5. From the Main > Network view, use the following command to set the host name for your appliance:

    Hostname Set Name

    Where Name is a short host name or a fully qualified domain name (FQDN) for the appliance. As a best practice, Veritas recommends that you use FQDN.

    Note:

    If you plan to configure Active Directory (AD) authentication on this appliance, the host name must be 15 characters or less. Otherwise, AD configuration can fail.

  6. Use one of the following commands to set the role of the appliance:

    Main > Appliance > Master

    Main > Appliance > Media

  7. Use the following command to verify that the networking and the role configuration were successful:

    Main > Appliance > Status

    The command output should contain a message similar to the following:

    Appliance Version is 3.2.

Appliance is configured as master appliance.
  8. If everything completed successfully, return to the initial deployment procedure and complete the remaining steps for the appliance configuration.

If none of these steps resolved your issue, you can find additional troubleshooting information for specific appliance issues from the NetBackup Virtual Appliance page on the Veritas Support website. Use the search bar at the top of the page to look for articles relating to specific issues.

If you still need assistance, contact Veritas Support.

More Information

About contacting Technical Support

About troubleshooting the NetBackup Virtual Appliance