Veritas NetBackup™ Virtual Appliance Documentation
- Getting to know the NetBackup Virtual Appliance
- NetBackup Virtual Appliance product description
- Preparing to deploy the appliance
- Deploying and configuring the appliance
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- How to deploy and configure a NetBackup Virtual Appliance media server
- How to deploy and configure a NetBackup Virtual Appliance master server
- How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- Post initial configuration procedures
- Appliance common tasks
- Storage management
- About NetBackup Virtual Appliance storage configuration
- About viewing storage space information using the Show command
- About OpenStorage plugin installation
- About NetBackup Virtual Appliance storage configuration
- Deduplication pool catalog backup and recovery
- Network connection management
- Managing users
- About user name and password specifications
- About authenticating LDAP users
- About authenticating Active Directory users
- About authenticating Kerberos-NIS users
- About user authorization on the NetBackup Virtual Appliance
- Creating NetBackup administrator user accounts
- Using the appliance
- About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
- About Copilot functionality and Share management
- About NetBackup Virtual Appliance as a VMware backup host
- About running NetBackup commands from the appliance
- About mounting a remote NFS
- About Auto Image Replication from a NetBackup Virtual Appliance
- Monitoring the appliance
- About SNMP
- About Call Home
- Appliance security
- About Symantec Data Center Security on the NetBackup Virtual Appliance
- Setting the appliance login banner
- Upgrading the appliance
- About upgrading to NetBackup Virtual Appliance software version 3.2
- Requirements and best practices for upgrading NetBackup appliances
- Methods for downloading appliance software release updates
- NetBackup client upgrades with VxUpdate
- Appliance restore
- Decommissioning and Reconfiguring
- Troubleshooting
- About disaster recovery
- About NetBackup support utilities
- Appliance logging
- Commands overview
- Appendix A. Appliance commands
- Appendix B. Manage commands
- Appendix C. Monitor commands
- Appendix D. Network commands
- Appendix E. Reports commands
- Appendix F. Settings commands
- Appendix G. Support commands
About AutoSupport
The AutoSupport feature lets Veritas Support use your Appliance Call Home data to help resolve any issue that you report. The information allows Veritas support to minimize downtime and provide a more proactive approach to support.
The support infrastructure is designed to allow Veritas support to help you in the following ways:
Proactive monitoring lets Veritas support to automatically create cases and fix issues.
The AutoSupport infrastructure within Veritas analyzes the Call Home data from appliance. This analysis provides proactive customer support for failures, reducing the need for backup administrators to initiate support cases.
With AutoSupport ability, Veritas support can begin to understand how customers configure and use their appliances, and where improvements would be most beneficial.
Send and receive status and alert notifications for the appliance.
Receive software status using Call Home.
Provide more insight into the issues and identify any issues that might further occur as a result of the existing issue.
View reports from the Call Home data to analyze patterns and see usage trends. The appliance sends health data every 30 minutes.