Enterprise Vault Discovery.cloud User Guide
- About Enterprise Vault Discovery.cloud
- Getting started with Discovery.cloud
- Discovery.cloud roles
- Investigations
- About investigations
- About the Managed Accounts node
- Performing a new search of accounts (Investigations tab)
- Saving a search of accounts (Investigations tab)
- Viewing or modifying a saved search (Investigations tab)
- Generating and exporting printable reports for searches (Investigations tab)
- Deleting saved searches (Investigations tab)
- Working with emails in the Investigations tab
- Hiding and unhiding emails
- Deleting emails permanently
- About the Mail Reassignment node
- Reassigning emails
- Viewing email reassignment status
- Canceling the email reassignment activity
- Generating a Mail Reassignment status report
- Sending notifications to the mail reassignment batch initiator
- Matter management
- About matters in eDiscovery
- Matter workflow summary: Discovery Administrator
- Customizing the matter review statuses
- Creating a matter
- Viewing the details of a matter
- Editing a matter
- Performing a new search of a matter
- Saving a search of a matter
- Viewing and modifying a saved search of a matter
- Applying a search-level legal hold
- Assigning an unassigned saved search to reviewers
- Generating printable reports for searches
- Reviewing and working with emails in eDiscovery
- Email export
- Collaborative reports
- Discovery.cloud alerts
- Email Continuity
- Methods for searching matters and accounts
- About Basic Search and Advanced Search
- Search syntax for Basic Search and Advanced Search
- About stop words and special characters
- Phrase searches
- Boolean operator searches
- Wildcard searches
- Proximity searches
- Double-byte character set searches
- About enhanced searches in Japanese
- Searchable attachment types
- Search examples and tips
- Methods for searching tables and reports
- Discovery.cloud Frequently Asked Questions
- Best practices, limitations, and known issues
- Discovery.cloud updates in previous releases
Deleting emails permanently
Administrators can use the option to permanently delete emails from users. In Personal.cloud and Mobile Web Access, administrators or users cannot search the emails that have been deleted.
Administrators who monitor accounts through > > can view this option at the top menu bar between and .
Note:
For information on how to enable to company level, see Configuring archive options in the Enterprise Vault.cloud Archive Administration Help.
For information on how to enable to administrators, see Editing the built-in administrator roles in the Enterprise Vault.cloud Archive Administration Help.
To delete emails
- Navigate to New search under Monitored Accounts, and then conduct a search.
- If required, select the checkbox for one or more emails.
- Click the Delete icon, and then select an option to specify which emails to delete.
Note:
A maximum of 300 emails can be deleted in a single transaction.
The Permanently delete emails dialog box appears informing that once emails are deleted, they cannot be recovered or accessed and that this is permanent and irreversible action. It may take up to 60 minutes for deleted emails to stop appearing in the end-user search results.
- Click OK.
The Confirmation dialog box appears informing that action has been executed successfully.
- To check the status of the deleted emails, navigate to Trash under Monitored Accounts, and review the list of emails.
Note:
A list shows the deleted emails in chronological order from most recent to older. You can sort by email Date or Date Added (default).
The status of the deleted email can be:
- the email has been deleted.
- the email is queued to be deleted.
- the email is on legal hold status, and it cannot be deleted.
The email on legal hold has Legal hold tag, Legal hold search, or Legal hold Custodian in a Matter applied. To delete an email marked on legal hold, first, remove any applicable legal hold that has been previously applied .