Arctera Insight Information Governance Administrator's Guide

To view configured shares

1. In the Console, click Settings > Filers.
2. Click the filer on which the share resides.
3. On the Filer Detail screen, click Monitored Shares.

   Review the following information about the shares:

   • ID of the share. The ID is required during troubleshooting. This column is hidden by default.

   • The name of the share.

     If this share belongs to a clustered filer, then the name should appear as fileserver@share, where, fileserver is the name of the file server within the cluster that hosts the share.

   • Type of this share, CIFS or NFS.

   • Enabled status of this share. This column is hidden by default.

   • Legal hold status for this share. This column is hidden by default.

   • The number of parallel scan threads running on the share. This column is hidden by default.

   • The scanning schedule for the share. This column is hidden by default.

   • The date and time of the last full scan of the share.

   • The date and time of the last incremental scan.

     Incremental scans are scans of the file system that includes only those paths that have changed since the last full scan. Incremental scans are much faster than full scans and they take place once every night at 7:00 P.M. You can configure incremental scans on the Settings > Servers > Advanced Settings page.

   • The time this share's index was last updated with scan information.

     After every scan, the index is updated with information about the changes to the folder hierarchy on a share. This indicates whether the last update was successful or failed. It also indicates the number of scan files pending for this share on the Indexer and the number of files that failed to be indexed. Such files are present in the $data/indexer/err folder on the Indexer. If there are failed files on the Indexer, you can move them from the err folder to $data/inbox folder and attempt a full scan of the share. If the information fails to be indexed again, contact Arctera Support.

   • The time this share's index was last updated with access event information.

     As new access events come in, the index for the share is periodically updated with information about the new access events. This indicates whether the last update was successful or had failed. It also indicates the number of audit files pending for this share on the Indexer and the number of files that failed to be indexed. Such files are present in the $data/indexer/err folder on the Indexer. If there are failed files on the Indexer, you can move them to the $data/inbox folder on the Indexer. If they fail to be indexed again, contact Arctera Support.

   • The status of event monitoring for the share, whether enabled or disabled.

   • Whether a legal hold is being enforced for the share. You can choose to prevent access information for a share from being archived or deleted by putting a legal hold on the share. Information Governance preserves the access events information for such shares indefinitely.

     See Add New Share/Edit Share options .

4. Click the Export icon at the bottom of the page to save the data on the Monitored Shares panel to a .csv file.

To view the scan status of a share

1. In the Console, click Settings > Filers.
2. Click the filer on which the share resides.
3. On the Filer Detail screen, click Monitored Shares.
4. Click the consolidated status icon to view the summary of the scan or the scan history of the share.

   Or select Select Action drop-down for the corresponding share, and select Scan Status.

   The consolidated status of the scans on the share appears. Click the Scan History tab on the pop-up to view the following details

   • The start and end time of the scan.

   • The time taken for the scan.

   • The type of scan, whether full or incremental.

   • The Collector node associated with the share.

   • The details of the scan. For example, if a scan has failed, the Details column indicates the exit code for the error message.

   • The user account that initiated the scan.

To view events pertaining to a share

1. In the Console, click Settings > Filers.
2. Click the filer on which the share resides.
3. On the filer details screen, click Monitored Shares.
4. Click the Action drop-down for the corresponding share, and select Event Log.

   The event log for that share appears.

5. To download the Information Governance logs for the share, click the Select Action drop-down for the corresponding share, and select Download Log.

   Information Governance downloads a compressed folder containing logs for this share from all relevant servers.

   See Downloading Information Governance logs.

To scan one or more shares in a batch

1. On the Monitored Shares tab, select a share, and select Scan from the Select Action drop down corresponding to a share.

   Note:

   The Scan option is not available for shares that have been disabled.

2. To scan multiple share, select one or more shares using the check boxes.
3. Click Scan, and select Scan Selected Records.

   Optionally, filter shares as needed using the filters available on the page. Click Scan, and select Scan Filtered Records.

To enable or disable shares

1. In the Management Console, click Settings > Filers.
2. Click the filer on which the share resides.
3. On the filer detail screen, click Monitored Shares.
4. To enable or disable a share, do one of the following:

   • Select the share(s) and click Enable Shares or Disable Shares, as the case may be. You can select multiple shares and enable or disable them at once.

   • Or, click the Action drop-down corresponding to a share, and select Enable or Disable, as the case may be.