Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (, 3.2, 3.1.2, 3.1.1, 3.1)
Platform: NetBackup Appliance OS

Gathering device logs on a NetBackup appliance

You can use the DataCollect command from the Main > Support shell menu to gather device logs. You can share these device logs with the Veritas Support team to resolve device-related issues.

The DataCollect command collects the following logs:

  • Release information

  • Disk performance logs

  • Command output logs

  • iSCSI logs


    The iSCSI logs can be found in /var/log/messages and /var/log/iscsiuio.log.

  • CPU information

  • Memory information

  • Operating system logs

  • Patch logs

  • Storage logs

  • File system logs

  • Test hardware logs

  • AutoSupport logs

  • Hardware information

  • Sysinfo logs

To gather device logs with the DataCollect command

  1. Log on to the NetBackup Appliance Shell Menu.
  2. From the Main > Support view, type the following command to gather device logs:


    For appliance software versions up to 3.1.2, the appliance generates the device log in the /tmp/ file.

    For appliance software versions 3.2 and later, the appliance generates the device log in the /log/ file.

  3. Copy the to your local folders using the Main > Support > Logs > Share Open command.
  4. You can send the file to the Veritas Support team to resolve your issues.