Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.2, 3.1.2, 3.1.1, 3.1)
Platform: NetBackup Appliance OS

Determining the NetBackup Appliance serial number

You need to note and refer to the NetBackup Appliance serial number when you report an issue to Veritas Technical Support.

You can use the following options to determine the NetBackup Appliance serial number and storage shelf chassis numbers.

Table: Options for determining the NetBackup Appliance system serial numbers and chassis numbers

To use this option:

See:

The NetBackup Appliance Web Console

Determining the serial number of the NetBackup Appliance using the Web Console

 

The NetBackup Appliance Shell Menu

Determining the serial number of a NetBackup Appliance using the Shell Menu

 

Determining the serial number or the chassis number of a NetBackup 53xx Primary Storage Shelf using the Shell Menu

Determining the serial number or the chassis number of a NetBackup 53xx Expansion Storage Shelf using the Shell Menu

The appliance hardware

The Product Description Guide or the Hardware Installation Guide for your specific appliance. The appliance hardware guides are available from the Documentation page on the Support website.

Determining the serial number of the NetBackup Appliance using the Web Console

Use the following procedure to determine the serial number of the NetBackup Appliance by using the NetBackup Appliance Web Console.

To use the NetBackup Appliance Web Console to determine the NetBackup Appliance serial number:

  1. Log on to the NetBackup Appliance Web Console using your user credentials.
  2. Select Monitor > Hardware.

    The Hardware Health Summary page appears.

  3. From the left-pane, click the appliance name.

    The serial number is located in-line to the right of the name of the appliance or the server in the NetBackup Appliance Web Console.

    Screen shot of the Monitor > Hardware page, which shows the serial number near the top of the page, next to the text that begins with "Summary of components."

    Note:

    On the NetBackup 5330 Appliance, you can also determine the serial number of each attached storage shelf by clicking the name of the storage shelf in the left pane.

    To determine the serial number of a Veritas 5U84 (NetBackup 5340) storage shelf or the chassis number of a NetBackup 5330 storage shelf, use the NetBackup Appliance Shell Menu.

    See Determining the serial number or the chassis number of a NetBackup 53xx Primary Storage Shelf using the Shell Menu.

    See Determining the serial number or the chassis number of a NetBackup 53xx Expansion Storage Shelf using the Shell Menu.

For more information, refer to the NetBackup Appliance Administrator's Guide.

Determining the serial number of a NetBackup Appliance using the Shell Menu

Use the following procedure to determine the serial number of a NetBackup Appliance or a NetBackup 53xx server using the NetBackup Appliance Shell Menu.

To determine the serial number of a NetBackup Appliance or a NetBackup 53xx server using the Shell Menu

  1. Log on to the administrative NetBackup Appliance Shell Menu using your login credentials.
  2. From the Main_Menu> command prompt, type Monitor and press Enter.

    The command prompt changes to Monitor>.

  3. Type the following command: Hardware ShowHealth Appliance Product, and then press Enter.

    For example, Monitor> Hardware ShowHealth Appliance Product

    The serial number of your appliance appears, as seen in the following example:

    abc123.Monitor > Hardware ShowHealth Appliance Product
    
    Gathering hardware information. It might take about a minute...
    
    Compute Node abc123.engba.veritas.com
    
    Time Monitoring Ran: Thu Mar 21 2013 04:47:09 PDT
    
    Node does not have any errors.
    
Determining the serial number or the chassis number of a NetBackup 53xx Primary Storage Shelf using the Shell Menu

You can use the NetBackup Appliance Shell Menu to determine the serial number of a NetBackup 53xx Primary Storage Shelf or the chassis number of a NetBackup 5330 Primary Storage Shelf.

Use the following procedure to determine the serial number or the chassis number.

To determine the serial number or the chassis number of a Primary Storage Shelf

  1. Log on to the administrative NetBackup Appliance Shell Menu using your login credentials.
  2. From the Main_Menu> command prompt, type Monitor and press Enter.

    The command prompt changes to Monitor>.

  3. Type the following command: Hardware ShowHealth PrimaryShelf Product, and then press Enter.

    For example, Monitor > Hardware ShowHeath PrimaryShelf Product

    The serial number for the Primary Storage Shelf appears, as well as the chassis number when applicable. See the following example:

Determining the serial number or the chassis number of a NetBackup 53xx Expansion Storage Shelf using the Shell Menu

You can use the NetBackup Appliance Shell Menu to determine the serial number of a NetBackup 53xx Expansion Storage Shelf or the chassis number of a NetBackup 5330 Expansion Storage Shelf.

Use the following procedure to determine the serial number or the chassis number.

To determine the serial number or the chassis number of an Expansion Storage Shelf

  1. Log on to the administrative NetBackup Appliance Shell Menu using your logon credentials.
  2. From the Main_Menu> prompt, type Monitor and press Enter.

    The command prompt changes to Monitor>.

  3. Type the following command: Hardware ShowHealth ExpansionShelf ExpansionShelfID Product, and then press Enter.

    Note:

    ExpansionShelfID is the ID of the Expansion Storage Shelf. To check the ExpansionShelfID, use the Main > Monitor > Hardware ShowComponents command.

    For example, Monitor > Hardware ShowHeath ExpansionShelf 0 Product

    The serial number for the Expansion Storage Shelf appears, as well as the chassis number when applicable. See the following example:

For more information, refer to the NetBackup Appliance Command Reference Guide.