Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.2, 3.1.2, 3.1.1, 3.1)
Platform: NetBackup Appliance OS

Error messages displayed during initial configuration

Table: Errors in initial configuration lists some of the common error messages that you may come across during the initial configuration of your NetBackup Appliance:

Table: Errors in initial configuration

Error messages

Explanation

Recommended action

Failed to configure DNS settings or host name Resolution entries due to some unexpected error.

This error message is displayed when there is a problem in setting the DNS information. This error may occur because the script did not return valid input or some unexpected condition occurs.

Please gather the device logs using the DataCollect command and Contact support.

Failed to load Host Configuration settings due to some unexpected error.

This message appears when there is a problem in getting the DNS information for the appliance. This error may occur because the script did not return a valid input or some unexpected condition occurs.

Please gather the device logs using the DataCollect command and Contact support.

Cannot set the hostname "Name". An internal error occurred in Appliance. Check the logs to see the detailed reason.

This error can occur for the following reasons:

  • The appliance IP address is not configured when setting the host name.

  • If you try to use "nb-appliance" either as a short name or as the host name in a fully qualified domain name (FQDN).

  • Other internal errors

Try the following actions to resolve this issue:

  • Configure the appliance IP address before the host name is configured.

  • Use a host name other than the short name "nb-appliance" and the FQDNs "nb-appliance.domain.com".

  • If the above actions do not resolve the problem, collect all the Vxul logs by using the DataCollect command and contact Technical Support.

Unable to connect to Master Server.

This message appears due to the following reasons:

  • If you select the role as media, and enter the host name of a master server.

  • If the master server is not reachable or if the NetBackup processes on the master server are down.

You can resolve this issue by performing the following checks:

  • Please check if master server is pingable.

  • Please ensure that all the NetBackup precesses are up and running.

Incorrect user input - The master server name cannot be same as the appliance host name.

This message appears if you select the role as media, and enter the host name of a master server.

Please enter the correct master server name.