Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- General troubleshooting steps
- About troubleshooting tools
- Working with log files
- NetBackup Appliance error messages
About troubleshooting the NetBackup Appliance
If you experience any issues with your NetBackup Appliance, use the following steps as a guide to help you resolve the problem. The steps provide links to more specific troubleshooting information. You can also find troubleshooting information for specific issues from the Appliances page on the Technical Support website. Use the search function to look for articles relating to your particular issue.
If you cannot resolve the problem on your own, it is important that you can define the problem and collect any supporting information. When you reach this point, you should contact Technical Support. A technical support representative works with you to diagnose the problem and produce a satisfactory resolution.
Table: Steps for troubleshooting NetBackup Appliance problems
Note the error message
To note what has gone wrong with the appliance you can use the following options:
Identify what you were doing when the problem occurred
Ask the following questions:
Record all information
Correct the problem
If you define the issue as a NetBackup Appliance issue, you can find additional troubleshooting information from the Appliances page on the Technical Support website. Use the search bar at the top of the page to look for articles relating to specific issues.
If you define the issue as a NetBackup issue, you can use the following information to correct it:
Complete a problem report for Technical Support
If you can identify the logs that can help resolve the issue, collect the appropriate logs. If you cannot identify the required logs for resolving the problem, contact Technical Support to get advice on which logs to collect. If your troubleshooting is unsuccessful, prepare to contact Technical Support by filling out a problem report.
Contact Technical Support
The Veritas Technical Support website has a wealth of information that can help you solve NetBackup Appliance problems.
Access Technical Support at the following URL: