Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- General troubleshooting steps
- About troubleshooting tools
- Working with log files
- NetBackup Appliance error messages
Gathering device logs on a NetBackup appliance
You can use the DataCollect command from the Main > Support shell menu to gather device logs. You can share these device logs with the Veritas Support team to resolve device-related issues.
The DataCollect command collects the following logs:
Disk performance logs
Command output logs
The iSCSI logs can be found in /var/log/messages and /var/log/iscsiuio.log.
Operating system logs
File system logs
Test hardware logs
To gather device logs with the DataCollect command
- Log on to the NetBackup Appliance Shell Menu.
- From the Main > Support view, type the following command to gather device logs:
For appliance software versions up to 3.1.2, the appliance generates the device log in the /tmp/DataCollect.zip file.
For appliance software versions 3.2 and later, the appliance generates the device log in the /log/DataCollect.zip file.
- Copy the DataCollect.zip to your local folders using the Main > Support > Logs > Share Open command.
- You can send the DataCollect.zip file to the Veritas Support team to resolve your issues.