Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- General troubleshooting steps
- About troubleshooting tools
- Working with log files
- NetBackup Appliance error messages
About password management and recovery
You may need to recover the admin password or a user password so that those users can regain appliance access. Password recovery can be done based on the following methods:
Table: Password recovery for local and LDAP users
Steps to change password
Password recovery situations and action
Use the Settings > Password Management tab from the NetBackup Appliance Web Console.
Situations: An employee that maintains the password may leave the company, or you may lose or forget the password.
Action: If any of these situations occur, contact Veritas Technical Support for assistance and ask the representative to reference tech note TECH189518/000016161.
LDAP, Active Directory, or Kerberos-NIS users
Use the following steps to reset or change the password:
Situation: An LDAP user leaves the company, or may lose or forget the password. Use the following steps to reset or change the password for an LDAP user: