Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- General troubleshooting steps
- About troubleshooting tools
- Working with log files
- NetBackup Appliance error messages
About contacting Technical Support
The Technical Support website has a wealth of information that can help you solve NetBackup Appliance problems. You can access Technical Support at the following URL:
When you report an issue to Support, keep the following information at hand:
Locate and note the serial number of your appliance, storage devices, and switches as applicable.
Refer to the appliance error message documentation and confirm the recommended action.
Gather device logs using the Datacollect command.
Ensure that Call Home is enabled and the proxy settings provided are correct. You can use the Settings > Notification > Alert Configuration from the NetBackup Appliance Web Console to apply the Call Home settings.