Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

About password management and recovery

You may need to recover the admin password or a user password so that those users can regain appliance access. Password recovery can be done based on the following methods:

Table: Password recovery for local and LDAP users

User Type

Steps to change password

Password recovery situations and action

Local Users

Use the Settings > Password Management tab from the NetBackup Appliance Web Console.

Situations: An employee that maintains the password may leave the company, or you may lose or forget the password.

Action: If any of these situations occur, contact Veritas Technical Support for assistance and ask the representative to reference tech note TECH189518/000016161.

LDAP, Active Directory, or Kerberos-NIS users

Use the following steps to reset or change the password:

  • Update the user password in the Active Directory server, LDAP server, or Kerberos-NIS server.

  • Change the appliance admin password from the Settings > Password Management tab in the NetBackup Appliance Web Console.

Situation: An LDAP user leaves the company, or may lose or forget the password. Use the following steps to reset or change the password for an LDAP user:

  • Recover the password using the LDAP server.

  • Contact Veritas Technical Support for changing the password.

More Information

About best practices