Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

About appliance rollback validation

This page displays a list of the appliance configuration components that are rolled back.

Note:

During a rollback process, all appliance functions are suspended.

Rolling back to an appliance checkpoint reverts the following components:

  • The appliance operating system

  • The appliance software

  • The NetBackup software

  • The network configuration

  • Any previously applied software updates

  • Items not included in the checkpoint:

    • The NetBackup catalog on the master server appliance is not included.

    • The backup data is not included.

After you have reviewed the list of actions, click Validate to continue with the rollback operation.

The Rollback Appliance pop-up window appears. This pop-up informs you that once you start the rollback process, it is irreversible. Click Yes to proceed with the rollback operation. Click No to stop the rollback process.