Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

Appliance hardware failure

While failure of the NetBackup appliance hardware is rare, a failure can still strike the appliance for a number of reasons. Use the following steps as a guide to recovering your appliance from a hardware failure.

Symptoms of an appliance that has experienced a hardware failure:

  • A warning message is displayed on the hardware monitor page or via email if configured for SNMP.

  • The appliance does not boot or turn on. The system disk could be in a failed state.

  • The appliance boots and turns on but shows hardware errors for components from the main appliance or the storage shelves.

  • Virtual disks are degraded.

Table: Steps for recovering the appliance from a hardware failure

Step

Action

Description

Step 1

Turn on the appliance.

Press the power button and LED on the control panel on the front panel to turn on the unit.

  • If the unit does not turn on, make sure that the unit has power.

  • If the unit still does not turn on, contact Veritas Technical Support for further assistance.

  • If the unit does turn on but with issues, proceed to the next step.

  • If the unit turns on with no issues, verify that all NetBackup services resume successfully.

Step 2

Determine the faulty hardware.

Perform the following actions to determine the faulty hardware:

Step 3

Replace the faulty hardware.

Once you have determined the hardware that needs replacement, remove the faulty hardware and replace with a new unit.

User-replaceable hardware includes:

  • Power supplies

  • Hard disks

For more detailed procedures not covered in this Guide, navigate to the following link:

http://www.veritas.com/docs/DOC7757

Note:

If you find that non-user replaceable hardware is faulty, contact Veritas Technical Support for further assistance.

Step 4

Verify that the hardware replacement is successful.

Perform the following actions to verify the status of the new hardware:

Step 5

Verify that all NetBackup services have started.

Once you have verified that the status of the appliance hardware is healthy, check to make sure that all NetBackup services have resumed. All backup jobs resume once the appliance is turned on.

Note:

If a backup was in process when the power interruption occurred, the backup job likely failed.