Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About troubleshooting tools
- Working with log files
- Disaster recovery
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable attached storage disks
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance error messages
Appliance hardware failure
While failure of the NetBackup appliance hardware is rare, a failure can still strike the appliance for a number of reasons. Use the following steps as a guide to recovering your appliance from a hardware failure.
Symptoms of an appliance that has experienced a hardware failure:
A warning message is displayed on the hardware monitor page or via email if configured for SNMP.
The appliance does not boot or turn on. The system disk could be in a failed state.
The appliance boots and turns on but shows hardware errors for components from the main appliance or the storage shelves.
Virtual disks are degraded.
Table: Steps for recovering the appliance from a hardware failure
Step | Action | Description |
---|---|---|
Step 1 | Turn on the appliance. | Press the power button and LED on the control panel on the front panel to turn on the unit.
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Step 2 | Determine the faulty hardware. | Perform the following actions to determine the faulty hardware:
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Step 3 | Replace the faulty hardware. | Once you have determined the hardware that needs replacement, remove the faulty hardware and replace with a new unit. User-replaceable hardware includes:
For more detailed procedures not covered in this Guide, navigate to the following link: http://www.veritas.com/docs/DOC7757 Note: If you find that non-user replaceable hardware is faulty, contact Veritas Technical Support for further assistance. |
Step 4 | Verify that the hardware replacement is successful. | Perform the following actions to verify the status of the new hardware:
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Step 5 | Verify that all NetBackup services have started. | Once you have verified that the status of the appliance hardware is healthy, check to make sure that all NetBackup services have resumed. All backup jobs resume once the appliance is turned on. Note: If a backup was in process when the power interruption occurred, the backup job likely failed. |