Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

NetBackup Domain Network Analyzer (NBDNA)

You can run the NBDNA utility on a NetBackup Appliance to perform the following tasks:

  • Identify the NetBackup domain configuration to resolve network-related issues

  • Identify NetBackup performance issues

  • Ensure the behavior of the host name lookup is functional

  • Ensure that the connectivity between NetBackup hosts and the appliance is established and functional based on their role within the NetBackup domain

  • Generate the reports that are meant for Veritas Technical Support.

The NBDNA utility provides the following types of information in its output:

 Running audit as Media Server.

 Collection Version: x.x
    Collection Time: Tuesday, October 7, 2010 at 19:17:11 PM
        NBU Release: NetBackup-RedHat2.6.18 7.7.1
        NBU Version: 7.7.1
  NBU Major Version: 7
  NBU Minor Version: 7
  NBU Release Update: 1
     NBU Patch Type: Release Update
    NBU GlobDB Host: "host name"
     Is GlobDB HOST? No
              UNAME: 
           Hostname: sample.name.veritas.com
   Host's  Platform: Linux
  Perl Architecture: Linux

 Initialization completed in 14.040101 seconds.


 Brief Description of What It Does (for type 1):
----------------------------------------------------
 1) Perform basic self checks.
 2) Check connectivity to Master (and EMM) server.
 3) If SSO configured, get list of media servers sharing devices.
 4) Get list of all clients which could send data here for backup.
 5) Test NBU ports for basic connectivity between media servers
    sharing devices.
 6) Test NBU ports for basic connectivity between media server and
    clients it backs up.
 7) Perform service level tests for phase 2
 8) Capture data for reports; save reports.
 9) Save data to report files.
----------------------------------------------------

 Discovering and mapping the NetBackup domain network for analysis
 by extracting data from current system's configuration.
  (To see more details, consider using '-verbose' switch.)

 Probing Completed in 2.867581 seconds.

 Initiating tests...

 COMPLETED.  Thank you for your patience.


 /log/dna/sample.name.veritas.com.NBDNA.20100907.191711.zip
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 Return /log/dna/sample.name.veritas.com.NBDNA.20100907.191711.zip
 to Veritas Support upon request.