Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

About NetBackup Appliance log files

Log files help you to identify and resolve any issues that you may encounter with your appliance.

The NetBackup Appliance has the ability to capture hardware-, software-, system-, and performance-related data. Log files capture information such as appliance operation, issues such as unconfigured volumes or arrays, temperature or battery issues, and other details.

Table: Viewing log files describes the methods you can use to access the appliance log files.

Table: Viewing log files

From

Access methods

Log details

NetBackup Appliance Web Console

You can use the Collect Log files wizard from the NetBackup Appliance Web Console to collect log files from an appliance.

See About the Collect Log files wizard.

See Troubleshooting and tuning appliance from the Appliance Diagnostics Center.

  • Logs created by the NetBackup Copy Logs tool (nbcplogs)

  • Appliance logs including high availability, hardware, and event logs

  • Operating system logs

  • All logs related to Media Server Deduplication Pool (MSDP)

  • All logs related to the NetBackup Appliance Web Console

  • Diagnostic information about NetBackup and the operating system

  • Hardware and storage device logs

NetBackup Appliance Web Console

You can use the Monitor > SDCS Audit View screen from the NetBackup Appliance Web Console to retrieve the audit logs of an appliance.

Appliance audit logs

NetBackup Appliance Shell Menu

You can use the Main > Support > Logs > Browse command to open the LOGROOT/> prompt. You can use the ls and cd commands to traverse the appliance log directories.

See Viewing log files using the Support command.

  • Appliance configuration log

  • Appliance command log

  • Appliance debug log

  • NetBackup logs, Volume Manager logs, and the NetBackup logs that are contained in the openv directory

  • Appliance operating system (OS) installation log

  • NetBackup administrative web user interface log and the NetBackup web server log

  • NetBackup 52xx appliance device logs

NetBackup Appliance Shell Menu

You can use the Main > Support > Logs > VxLogView Module ModuleName command to access the appliance VxUL (unified) logs. You can also use the Main > Support > Share Open command and use the desktop to map, share, and copy the VxUL logs.

See Viewing log files using the Support command.

Appliance unified logs:

  • All

  • CallHome

  • Checkpoint

  • Commands

  • Common

  • Config

  • CrossHost

  • Database

  • Hardware

  • HWMonitor

  • Network

  • RAID

  • Seeding

  • SelfTest

  • Storage

  • SWUpdate

  • Trace

  • FTMS

  • FTDedup

  • TaskService

  • AuthService

NetBackup Appliance Shell Menu

You can use the Main > Support > DataCollect command to collect the storage device logs.

See Gathering device logs with the DataCollect command.

Appliance storage device logs

NetBackup-Java applications

If you encounter problems with the NetBackup-Java applications, you can use the scripts in this section to gather the required information for contacting support.

Logs relating to the NetBackup-Java applications