Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About troubleshooting tools
- Working with log files
- Disaster recovery
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable attached storage disks
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance error messages
Complete loss of appliance and attached storage disks
If the location your appliance resides has encountered a catastrophic event that requires an entire appliance replacement, use the following steps as a guide to replace the appliance. This scenario assumes that your appliance, operating system drives, and attached storage disks are not recoverable.
Note:
Please contact Veritas Technical Support to assist you in replacing your appliance. The steps provided in this procedure serve as a general guide for performing a disaster recovery.
Table: Steps for replacing an appliance and attached storage disk units after they have been rendered non-operational
Steps | Action | Description |
---|---|---|
Step 1 | Remove the damaged appliance and replace with a new appliance. | Veritas Technical Support will dispatch service personnel to you who will then help you get your new appliance installed. |
Step 2 | Remove the damaged storage systems and replace with new storage systems. | All damaged storage systems must be replaced at the same time the appliance hardware is replaced so a proper configuration can be achieved. Veritas Technical Support will assist you in replacing the storage systems. |
Step 3 | Power on the new components. | Power on the components in the following order:
|
Step 4 | Configure the appliance and storage systems. | Configure the appliance as you would a new configuration. For a 52xx appliance, see the "Initial Configuration" chapter of the NetBackup 52xx Initial Configuration Guide for more information on setting up your 52xx appliance and attached storage systems. For a 5330 appliance, see the "Initial Configuration" chapter of the NetBackup 5330 Initial Configuration Guide for more information on setting up your 5330 appliance and attached storage systems. |
Step 5 | Recover the data from a secondary backup site. | If you have a secondary backup site, Veritas Technical Support will help you work through recovering your data from a secondary backup site. |