Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About best practices
- Determining the NetBackup Appliance serial number
- About Fibre Channel HBA card configuration verification
- About Notification settings
- About IPMI configuration
- About password management and recovery
- About IPv4-IPv6-based network support
- About enabling BMR options
- About deleting users
- About troubleshooting tools
- Working with log files
- About NetBackup Appliance log files
- About the Collect Log files wizard
- Viewing log files using the Support command
- Where to find NetBackup Appliance log files using the Browse command
- Gathering device logs with the DataCollect command
- About gathering information for NetBackup-Java applications
- Enabling and disabling VxMS logging
- Disaster recovery
- About disaster recovery
- Disaster recovery best practices
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable operating system drives and attached storage disks
- Complete loss of appliance with recoverable attached storage disks
- Reimaging a NetBackup appliance from the USB drive
- Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
- Configuring a master server to communicate with an appliance media server
- Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
- About NIC1 (eth0) port usage on NetBackup appliances
- Complete loss of appliance and attached storage disks
- NetBackup Appliance software corruption
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance operating system corruption
- NetBackup Appliance error messages
About contacting Technical Support
The Technical Support website has a wealth of information that can help you solve NetBackup Appliance problems. You can access Technical Support at the following URL:
When you report an issue to Support, keep the following information at hand:
Locate and note the serial number of your appliance, storage devices, and switches as applicable.
Refer to the appliance error message documentation and confirm the recommended action.
See Error messages displayed during initial configuration.
See Error messages displayed on the NetBackup Appliance Web Console.
See Error messages displayed on the NetBackup Appliance Shell Menu.
See NetBackup status codes applicable for NetBackup Appliance.
Gather device logs using the Datacollect command.
Ensure that Call Home is enabled and the proxy settings provided are correct. You can use the Settings > Notification > Alert Configuration from the NetBackup Appliance Web Console to apply the Call Home settings.