Managed Services

Comprehensive 24x7 monitoring, management, and support of your backup and archiving environments

Managed Services solutions for NetBackup and Enterprise Vault provide the ultimate in time- and labor-saving efficiency for your business.

Your business will receive proactive monitoring, management, and real time incident remediation: 24/7 – not just during business hours.

Advanced event remediation

Access to proactive and unparalleled expertise

Global community of technical services and R&D – boots on the ground, frontline access to problem solving expertise
Improve backup and restore performance
Feature adoption

Proactive planning and continuous improvements – because no environment is ever static

Guaranteed SLAs

SLAs are established and enforced – enjoy peace of mind knowing your data is available
24x7 escalation and event management – rest easy knowing someone is minding the store
Backup success, repeat failures, restores response Full transparency – no surprises
Access to real-time reports and metrics – insight at your fingertips whenever you want
Predictable costs – makes planning and forecasting less ambiguous
Operational excellence promotes maximized investment – gain improved efficiencies across the board
Focused priority with regular analysis reviews – meet personally with your dedicated account rep vs. reading another report
Harness our expertise – optimized system and resources, maximized product feature usage and first line access to best practices/IP - be among the first in line to get the latest benefit of global knowledge