Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

About the Enterprise Vault Office Mail App after deployment for an organization

Figure: Office Mail App after deployment for an organization shows what happens when:

  • The Office Mail App has been deployed for an organization.

  • The New-App command specified mailbox MBX1 and a URL on Enterprise Vault server EV1 for OfficeMailAppManifest.aspx.

  • The user selects the Office Mail App and stores an item.

Figure: Office Mail App after deployment for an organization

Office Mail App after deployment for an organization

In the figure, the numbered stages are as follows:

  1. The user of mailbox MBX2 selects the Office Mail App in OWA or Outlook.
  2. A request to load the Office Mail App is sent to OfficeMailApp.htm on Enterprise Vault server EV2, where the archive for MBX1 is stored.
  3. The Office Mail App loads.
  4. The user selects an unarchived item and clicks Store.
  5. The Office Mail App sends a request to store the item to EV2.
  6. Enterprise Vault on EV2 forwards the request to Enterprise Vault server EV3. On EV3, Enterprise Vault stores the item in the archive MBX2.

No forwarding of the request to store is required for users whose archives are on EV2.