Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

Disabling and re-enabling the Enterprise Vault Office Mail App for a device type

After deployment of the Enterprise Vault Office Mail App, it is enabled by default for computers, tablets, and phones. To disable the Office Mail App for any of these device types, you can add an entry to the web.config file on the Enterprise Vault server. For example, you might want to disable the Office Mail App for tablets and phones, but leave it enabled for computers.

The web.config file is in the \WebApp folder below the Enterprise Vault installation folder, for example C:\Program Files (x86)\Enterprise Vault\WebApp.

When you disable a device type, the Enterprise Vault tab still appears but the Office Mail App does not show the usual options. Instead, the following message is displayed:

The Enterprise Vault Office Mail App is not available on this device

To disable the Office Mail App for a device type

  1. Make a copy of web.config and rename the copy in case you need to revert to it.
  2. Open web.config in a text editor.

    Note:

    User Account Control (UAC) may prevent you from editing web.config in its usual location. If so, copy it from the \WebApp folder to a location where you can edit it.

  3. If the <appsettings> section does not exist, add the section. The start and the end tags are <appsettings> and </appsettings>.
  4. In the <appsettings> section, add the following line:

    <add key="key_name" value="false"/>

    Where key_name is one of the following:

    • To disable the Office Mail App for computers: OMAEnabledOnDesktop.

    • To disable the Office Mail App for tablets: OMAEnabledOnTablet.

    • To disable the Office Mail App for phones: OMAEnabledOnPhone.

  5. Save and close web.config.
  6. If necessary, copy the edited web.config file back to the \WebApp folder.

To re-enable the Office Mail App for a device type

  1. Repeat steps 1 and 2 in the procedure above.
  2. In the <appsettings> section, do one of the following:

    • Delete the line that disables the device type.

    • In the relevant line, change the value false to true.

  3. Repeat steps 5 and 6 in the procedure above.