Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App
- Setting up the Enterprise Vault Office Mail App
- About the Enterprise Vault Office Mail App
- Deploying the Enterprise Vault Office Mail App
- Troubleshooting the Enterprise Vault Office Mail App
The Enterprise Vault Office Mail App window is blank or contains an error message
The Enterprise Vault Office Mail App may appear on the Office Mail App bar, but its window is blank or it displays only an error message.
If this problem occurs, try the following steps:
If you have more than one Enterprise Vault server, determine which Enterprise Vault server is requested when Enterprise Vault tries to load the Office Mail App, as described in the procedure below.
Check whether you can load the following web page from the client computer:
https://EV_server/EnterpriseVault/OfficeMailApp.aspx
Where EV_server is the name of the Enterprise Vault server from which the Office Mail App is loaded.
Navigating directly to
OfficeMailApp.aspx
can show the following:Whether there are certificate errors
Whether there is a particular problem loading the web page
The Office Mail App does not initialize fully when you load it in this way.
Check that the following URLs are accessible from the client computer:
Access to these URLs is required for the Office Mail App to load correctly. If they are not accessible, it may be because the client computer has no Internet connection, or the connection is too slow.
To determine the Enterprise Vault server with the Get-App cmdlet
- Log in to the Exchange server using an account that is assigned the management role User Options. By default, members of the "Organization Management" role group are assigned this role.
- Open the Exchange Management Shell.
- If the Office Mail App is deployed to an organization, go to step 4.
If the Office Mail App is deployed to individual users, run the following:
Get-App 0cc6d075-e610-4b8a-90c6-1460e6d4d710 -Mailbox mailbox | Format-List ManifestXML
Where mailbox is the mailbox you are troubleshooting.
The GUID identifies the Enterprise Vault Office Mail App, and does not change.
- If the Office Mail App is deployed to an organization, run the following:
Get-App 0cc6d075-e610-4b8a-90c6-1460e6d4d710 -OrganizationApp | Format-List ManifestXML
The GUID identifies the Enterprise Vault Office Mail App, and does not change.
- In the output XML, find the
<DesktopSettings>
node. TheDefaultValue
contains the Enterprise Vault server URL that is requested when Enterprise Vault tries to load the Office Mail App.