Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

The Enterprise Vault Office Mail App window is blank or contains an error message

The Enterprise Vault Office Mail App may appear on the Office Mail App bar, but its window is blank or it displays only an error message.

If this problem occurs, try the following steps:

  • If you have more than one Enterprise Vault server, determine which Enterprise Vault server is requested when Enterprise Vault tries to load the Office Mail App, as described in the procedure below.

  • Check whether you can load the following web page from the client computer:

    https://EV_server/EnterpriseVault/OfficeMailApp.aspx

    Where EV_server is the name of the Enterprise Vault server from which the Office Mail App is loaded.

    Navigating directly to OfficeMailApp.aspx can show the following:

    • Whether there are certificate errors

    • Whether there is a particular problem loading the web page

    The Office Mail App does not initialize fully when you load it in this way.

  • Access to these URLs is required for the Office Mail App to load correctly. If they are not accessible, it may be because the client computer has no Internet connection, or the connection is too slow.

To determine the Enterprise Vault server with the Get-App cmdlet

  1. Log in to the Exchange server using an account that is assigned the management role User Options. By default, members of the "Organization Management" role group are assigned this role.
  2. Open the Exchange Management Shell.
  3. If the Office Mail App is deployed to an organization, go to step 4.

    If the Office Mail App is deployed to individual users, run the following:

    Get-App 0cc6d075-e610-4b8a-90c6-1460e6d4d710 -Mailbox mailbox | Format-List ManifestXML

    Where mailbox is the mailbox you are troubleshooting.

    The GUID identifies the Enterprise Vault Office Mail App, and does not change.

  4. If the Office Mail App is deployed to an organization, run the following:
    Get-App 0cc6d075-e610-4b8a-90c6-1460e6d4d710 -OrganizationApp | Format-List ManifestXML

    The GUID identifies the Enterprise Vault Office Mail App, and does not change.

  5. In the output XML, find the <DesktopSettings> node. The DefaultValue contains the Enterprise Vault server URL that is requested when Enterprise Vault tries to load the Office Mail App.