Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

Enterprise Vault Office Mail App: server tracing

You can use the DTrace utility to trace Office Mail App problems on the Enterprise Vault server.

Table: Processes to monitor for the Office Mail App shows the processes to monitor with DTrace.

Table: Processes to monitor for the Office Mail App

Process

Description

W3wp.exe

This process hosts .aspx pages. Tracing this process can show errors in the .aspx pages.

AgentClientBroker.exe

When Enterprise Vault initially marks items to archive, restore, delete, or view, it uses AgentClientBroker.exe. Tracing this process can show errors in connecting to Exchange Server.

ShoppingService.exe

Enterprise Vault uses this process as part of its restore and view functionality.

RetrievalTask.exe

Enterprise Vault uses this process when it retrieves an item.

StorageRestore.exe

Enterprise Vault uses this process when it restores an item.

StorageDelete.exe

Enterprise Vault uses this process when it deletes an item.

StorageArchive.exe

Enterprise Vault uses this process when it archives an item.

For more information on DTrace, see the Enterprise Vault Utilities guide.