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Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App
Last Published:
2017-10-24
Product(s):
Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
- Setting up the Enterprise Vault Office Mail App
- About the Enterprise Vault Office Mail App
- Deploying the Enterprise Vault Office Mail App
- Troubleshooting the Enterprise Vault Office Mail App
Unable to deploy the Enterprise Vault Office Mail App at organization level
When you log in to the Exchange Server to deploy the Enterprise Vault Office Mail App at organization level, you must use an account that is assigned the management roles "Org Custom Apps" and "User Options". If the mailbox that is associated with this account resides on a version of Exchange Server that is earlier than 2013, then the New-App command fails. An error message similar to the following example is returned:
Cannot open mailbox /o=Example/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX01/ cn=Microsoft System Attendant. + CategoryInfo : NotSpecified: (example.local/Users/Administrator:ADObjectId) [New-App], MailboxInTransitException + FullyQualifiedErrorId : [Server=EX03,RequestId=7f1977fb-0bac-4ca1-99d7-33b7db3a5da2, TimeStamp=04/08/2015 13:26:43] [FailureCategory= Cmdlet-MailboxInTransitException] 4A87ABB,Microsoft.Exchange.Management.Extension.NewApp + PSComputerName : ex03.example.local
To resolve this issue, move the account mailbox to Exchange Server 2013 or later, then rerun the New-App command.