Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

Unable to deploy the Enterprise Vault Office Mail App at organization level

When you log in to the Exchange Server to deploy the Enterprise Vault Office Mail App at organization level, you must use an account that is assigned the management roles "Org Custom Apps" and "User Options". If the mailbox that is associated with this account resides on a version of Exchange Server that is earlier than 2013, then the New-App command fails. An error message similar to the following example is returned:

Cannot open mailbox /o=Example/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX01/
cn=Microsoft System Attendant.
    + CategoryInfo          : NotSpecified:
(example.local/Users/Administrator:ADObjectId) [New-App], 
MailboxInTransitException
    + FullyQualifiedErrorId :
[Server=EX03,RequestId=7f1977fb-0bac-4ca1-99d7-33b7db3a5da2,
TimeStamp=04/08/2015 13:26:43] [FailureCategory=
Cmdlet-MailboxInTransitException]
4A87ABB,Microsoft.Exchange.Management.Extension.NewApp
    + PSComputerName        : ex03.example.local

To resolve this issue, move the account mailbox to Exchange Server 2013 or later, then rerun the New-App command.