Arctera™ Insight eDiscovery Help

Last Published:
Product(s): Veritas Alta Archiving (1.0), Veritas Alta eDiscovery (1.0)
  1. About Arctera Insight eDiscovery
    1.  
      Introducing Arctera Insight eDiscovery
    2.  
      Insight eDiscovery key features
    3.  
      Insight eDiscovery term definitions
  2. Getting started with Insight eDiscovery
    1.  
      What's new in this release
    2.  
      Signing in to Insight eDiscovery
    3.  
      Logging off from Insight eDiscovery
    4.  
      Resetting a forgotten password
    5. About the Insight eDiscovery user interface
      1. About the left navigation pane
        1.  
          Investigations tab
        2.  
          eDiscovery tab
      2.  
        About the title bar options
      3.  
        About the search bar
      4.  
        About the bottom navigation bar
      5.  
        About the Details pane
    6.  
      Accessing your own archived emails
  3. Insight eDiscovery roles
    1.  
      About account roles and Insight eDiscovery
    2.  
      Account role
    3.  
      Reviewer role
    4.  
      Administrator role
    5. Assigning account roles
      1.  
        Assigning the Reviewer role to an account
      2.  
        Assigning the Administrator role to an account
  4. Managing investigations
    1.  
      About Investigations
    2. About Targeted Collections
      1.  
        Adding targeted collection for Microsoft Teams
      2.  
        Adding targeted collection for OneDrive for Business
      3.  
        Adding targeted collection for Exchange Online
      4.  
        Adding targeted collection for Enterprise Vault
      5.  
        Adding targeted collection for data import
      6.  
        Managing Insight Capture collectors from Insight eDiscovery
      7.  
        Sending collected data to cases
    3. About Analytics Dashboard
      1.  
        Performing query searches using Analytics Dashboard
    4.  
      About Managed Accounts
    5. About Searches in investigation
      1.  
        Creating a new search
      2.  
        Saving searches as on-going and standard searches
      3.  
        Viewing previously executed but unsaved searches during an investigation
      4. Updating on-going and standard searches
        1.  
          Updating on-going and standard searches from Mailbox
        2.  
          Updating an on-going or a standard search from Managed Accounts
      5.  
        Exporting a summary report of searched items
      6.  
        Deleting searches
    6.  
      About Hit Highlighting
    7. Working with searched emails
      1.  
        Applying tags and legal hold to emails
      2.  
        Applying labels to emails
      3.  
        Exporting searched emails
      4.  
        Exporting a search summary report for emails
      5.  
        Reassigning emails
      6.  
        Hiding and unhiding emails
      7.  
        Deleting emails permanently
    8. Working with searched collaboration messages
      1.  
        Searching collaboration messages during investigation
      2.  
        Applying tags and legal hold to collaboration messages
      3.  
        Applying labels to collaboration messages
      4.  
        Printing MS Teams messages to PDF during investigation
      5.  
        Exporting collaboration messages
      6.  
        Exporting a search summary report for collaboration messages
    9. Working with searched files
      1.  
        Working with Audio-Video files
      2.  
        Applying tags and legal hold to files
      3.  
        Applying labels to files
      4.  
        Exporting searched files
      5.  
        Exporting a search summary report for files
    10. Working with Advanced ECA searches
      1.  
        Creating an Advanced ECA search
      2.  
        Updating an Advanced ECA search
      3.  
        Filtering an Advanced ECA search
      4. Applying tags to the Advanced ECA search items
        1.  
          Applying tags to emails in Advanced ECA search
        2.  
          Applying tags to collaboration messages in Advanced ECA search
        3.  
          Applying tags to files in Advanced ECA search
      5. Applying labels to the Advanced ECA search items
        1.  
          Applying labels to emails in Advanced ECA search
        2.  
          Applying labels to collaboration messages in Advanced ECA search
        3.  
          Applying labels to files in Advanced ECA search
      6. Exporting the Advanced ECA search items
        1.  
          Exporting emails from Advanced ECA search
        2.  
          Exporting collaboration messages from Advanced ECA search
        3.  
          Exporting files from Advanced ECA search
      7. Exporting an Advanced ECA search summary report
        1.  
          Exporting a search summary report for emails
        2.  
          Exporting summary report for collaboration messages
        3.  
          Exporting summary report for files
      8.  
        Reassigning emails from the Advanced ECA search
      9.  
        Printing the selected Advanced ECA searched items
      10.  
        Deleting an Advanced ECA search
    11.  
      Creating archive sets during investigation
    12. About Mail Reassignment
      1.  
        Reassigning emails
      2.  
        Viewing email reassignment status
      3.  
        Canceling the email reassignment activity
      4.  
        Generating a Mail Reassignment status report
      5.  
        Viewing mail reassignment notifications and status reports
    13. About labels
      1.  
        Creating a label
    14. About legal holds
      1.  
        Viewing the Legal Hold status of items
      2.  
        Viewing legally hold items
    15. About Tags
      1.  
        Updating tags
      2.  
        Removing items from tags
      3.  
        Deleting tags
    16. About search log
      1.  
        Viewing and exporting search log report
    17. About transcription of media attachments
      1.  
        Viewing transcription of media attachments
  5. Managing cases
    1.  
      About cases
    2.  
      About case workflow summary: eDiscovery Administrator
    3.  
      Creating case review statuses
    4.  
      Creating cases
    5.  
      Adding parent tags and their child tags
    6.  
      Applying tags to the searched items in cases
    7.  
      Removing tags of the searched items in cases
    8.  
      Viewing case details
    9.  
      Editing cases
    10. About searches in eDiscovery
      1.  
        Performing searches within cases
      2.  
        Saving searches in Review sets and Research sets
      3.  
        Viewing previously executed but unsaved searches a case review
      4.  
        Modifying saved searches of cases
      5.  
        Applying a search-level legal hold
      6.  
        Assigning review sets to reviewers
      7.  
        Generating a search summary report
  6. Managing case documents
    1.  
      Understanding document sets in cases
    2.  
      Moving case documents to production sets
    3. Understanding Archive Search
      1.  
        About Archive Searches
      2.  
        Creating research sets and archive sets
  7. Managing redaction reasons
    1.  
      About redaction reasons
    2.  
      Adding redaction reasons
    3.  
      Editing redaction reasons
    4.  
      Deleting redaction reasons
  8. Managing reviews
    1.  
      About reviewing cases
    2. Reviewing emails
      1.  
        Accessing emails for review
      2.  
        Searching for the exact Insight Surveillance item for review
      3.  
        Applying tags to emails
      4.  
        Exporting emails
      5.  
        Exporting a search summary report for emails
      6.  
        Adding notes to emails
      7.  
        Applying review status to emails
      8.  
        Viewing audit history of emails
      9.  
        Printing emails
      10.  
        Restoring emails
      11.  
        Forwarding emails
    3. Reviewing collaboration messages
      1.  
        Accessing collaboration messages for review
      2.  
        Applying tags to collaboration messages
      3.  
        Applying legal hold to collaboration messages
      4.  
        Applying and removing review status to collaboration message
      5.  
        Exporting collaboration messages
      6.  
        Exporting a search summary report for collaboration messages
      7.  
        Adding notes to collaborative messages
      8.  
        Viewing audit history of collaboration messages
      9.  
        Printing MS Teams messages to PDF during eDiscovery
    4. Reviewing files
      1.  
        Accessing files for review
      2.  
        Applying tags to Files
      3.  
        Applying or removing legal hold to files
      4.  
        Applying and removing review status to files
      5.  
        Exporting files
      6.  
        Exporting a search summary report for files
      7.  
        Adding notes to files
      8.  
        Viewing audit history of files
      9.  
        Downloading files
    5.  
      Annotating and redacting email and file content in native viewer
  9. Managing production sets
    1.  
      About Production Sets
    2.  
      Moving items to production sets
    3.  
      Removing items from a production set
    4.  
      Locking and unlocking production sets
    5.  
      Configuring production set export options
    6. Exporting production sets
      1.  
        Exporting an individual production set for emails, collaboration messages, or files
      2.  
        Exporting a collective production set for emails, collaboration messages, and files
  10. Annotating and redacting content in native viewer
    1.  
      About annotations and redactions
    2.  
      Native viewer capabilities
    3.  
      Understanding the native viewer interface
    4.  
      Annotating email and file content
    5.  
      Redacting email and file content
    6.  
      Printing the annotated and redacted document
    7.  
      Downloading the annotated and redacted document
  11. Managing exports
    1.  
      About exports
    2.  
      Performing exports in Investigation and eDiscovery
    3.  
      Viewing export details of native documents
    4.  
      Viewing export details of production sets
    5.  
      Resubmitting failed export items
    6.  
      Option to maintain folder structure in the export
    7.  
      Canceling Export Batch
    8.  
      Email export FAQ
  12. Collaborative reports
    1.  
      About collaborative eDiscovery reporting
    2.  
      Report by email: Audit trail
    3.  
      Report by Case: Case History
    4.  
      Report by Case: Case Summary
    5.  
      Report by Archive: eDiscovery dashboard
  13. Insight eDiscovery alerts
    1.  
      Creating an alert
  14. Email Continuity
    1.  
      Managing Email Continuity
    2.  
      Viewing Continuity emails
  15. Methods for searching cases and accounts
    1.  
      Performing Advanced Search and Query Search
    2.  
      Search syntax for Advanced Search
    3.  
      About stop words and special characters
    4.  
      About Hit-highlighting and navigating to searched terms
    5.  
      Phrase searches
    6. Boolean operator searches
      1.  
        AND operator search
      2.  
        OR operator search
      3.  
        NOT operator search
      4.  
        About using multiple Boolean operators
      5.  
        About using Boolean operators with phrase searches
      6.  
        About Boolean operators and special characters
    7.  
      Wildcard searches
    8.  
      Proximity searches
    9.  
      Double-byte character set searches
    10.  
      About enhanced searches in Japanese
    11.  
      Searchable attachment types
    12.  
      Search examples and tips
  16. Methods for searching tables and reports
    1.  
      About Quick Search and Criteria Search
    2.  
      Searching tables, lists, and reports
  17. Insight eDiscovery Frequently Asked Questions
    1.  
      Frequently Asked Questions
  18. Best practices, limitations, and known issues
    1.  
      Best practices and limitations with Insight eDiscovery
    2.  
      Known issues with Insight eDiscovery
  19. Insight eDiscovery updates in previous releases
    1.  
      About the Insight eDiscovery updates in previous releases

Best practices and limitations with Insight eDiscovery

General

  • Although the users that are provisioned for archive access can view their messages from Insight eDiscovery, we recommend that users work with their messages using Insight Personal Archive. Additional functionality such as search filters and active folders is provided when users work with archived messages in Insight Personal Archive.

Search

  • Search times improve after a user performs their first search during each session because Insight eDiscovery keeps the index in memory during each session.

  • Inaccurate search results may be returned if the hyphen in a domain name is included because the hyphen is dropped.

  • Use Advanced Search to cut down search results If you see a message stating that you have exceeded the number of search results that can be returned.

  • Search terms are limited to 1,000 characters.

  • Use Query Search to accurately find and to reduce search results.

  • Searching with empty quotes or whitespace within quotes produces unexpected results.

  • Searching with an empty field produces an error.

  • Tags are only searchable on the Tags node, which is located within the Investigations tab.

  • The search interface prevents the user from entering the following special characters: / \ # < >

  • The maximum number of Boolean operands in a search is 249. Note that roof rusted OR paint has two Boolean operands: the OR, and the space between the first two terms. The space is treated as an AND operator.

Foreign language search constraints

  • Unable to search for DBCS/hiascii char in the Quick Search field in Alerts.

  • Unable to search for DBCS/hiascii char in Policy Names - Alerts.

  • Unable to search for DBCs/hiascii char in Advanced/Query search - comments

  • Unable to search for DBCs/hiascii char in Advanced/Query search - Alert Emails

  • Search fails in Managed Account if last name includes non-ASCII characters

  • Search fails in Reviewers Account if last name includes non-ASCII characters

  • Corrupted DBCS/hiascii character results in Case Review Status Tag name and description

  • Case Status has the hard-code issue risk