Arctera™ Insight eDiscovery Help
- About Arctera Insight eDiscovery
- Getting started with Insight eDiscovery
- Insight eDiscovery roles
- Managing investigations
- About Investigations
- About Targeted Collections
- Adding targeted collection for Microsoft Teams
- Adding targeted collection for OneDrive for Business
- Adding targeted collection for Exchange Online
- Adding targeted collection for Enterprise Vault
- Adding targeted collection for data import
- Managing Insight Capture collectors from Insight eDiscovery
- Sending collected data to cases
- About Analytics Dashboard
- About Managed Accounts
- About Searches in investigation
- About Hit Highlighting
- Working with searched emails
- Working with searched collaboration messages
- Working with searched files
- Working with Advanced ECA searches
- Creating an Advanced ECA search
- Updating an Advanced ECA search
- Filtering an Advanced ECA search
- Applying tags to the Advanced ECA search items
- Applying labels to the Advanced ECA search items
- Exporting the Advanced ECA search items
- Exporting an Advanced ECA search summary report
- Reassigning emails from the Advanced ECA search
- Printing the selected Advanced ECA searched items
- Deleting an Advanced ECA search
- Creating archive sets during investigation
- About Mail Reassignment
- About labels
- About legal holds
- About Tags
- About search log
- About transcription of media attachments
- Managing cases
- About cases
- About case workflow summary: eDiscovery Administrator
- Creating case review statuses
- Creating cases
- Adding parent tags and their child tags
- Applying tags to the searched items in cases
- Removing tags of the searched items in cases
- Viewing case details
- Editing cases
- About searches in eDiscovery
- Managing case documents
- Managing redaction reasons
- Managing reviews
- About reviewing cases
- Reviewing emails
- Accessing emails for review
- Searching for the exact Insight Surveillance item for review
- Applying tags to emails
- Exporting emails
- Exporting a search summary report for emails
- Adding notes to emails
- Applying review status to emails
- Viewing audit history of emails
- Printing emails
- Restoring emails
- Forwarding emails
- Reviewing collaboration messages
- Accessing collaboration messages for review
- Applying tags to collaboration messages
- Applying legal hold to collaboration messages
- Applying and removing review status to collaboration message
- Exporting collaboration messages
- Exporting a search summary report for collaboration messages
- Adding notes to collaborative messages
- Viewing audit history of collaboration messages
- Printing MS Teams messages to PDF during eDiscovery
- Reviewing files
- Annotating and redacting email and file content in native viewer
- Managing production sets
- Annotating and redacting content in native viewer
- Managing exports
- Collaborative reports
- Insight eDiscovery alerts
- Email Continuity
- Methods for searching cases and accounts
- Performing Advanced Search and Query Search
- Search syntax for Advanced Search
- About stop words and special characters
- About Hit-highlighting and navigating to searched terms
- Phrase searches
- Boolean operator searches
- Wildcard searches
- Proximity searches
- Double-byte character set searches
- About enhanced searches in Japanese
- Searchable attachment types
- Search examples and tips
- Methods for searching tables and reports
- Insight eDiscovery Frequently Asked Questions
- Best practices, limitations, and known issues
- Insight eDiscovery updates in previous releases
Frequently Asked Questions
The following frequently asked questions provide more information about using Insight eDiscovery.
What browsers does Insight eDiscovery support?
Insight eDiscovery support is limited to the browsers that are listed in the Arctera Insight Archiving Compatibility List.
Can I use Insight eDiscovery to access my archived messages in Arctera Insight Archiving?
Yes, you can use Insight eDiscovery to access your messages that are archived in Arctera Insight Archiving. However, certain Insight Personal Archive features such as search filters and active folders are not available from Insight eDiscovery.
What happens to archived messages when my organization deletes a user account?
The archived messages of a deleted user remain in your organization's archive. The messages are also searchable by reviewers and administrators with the appropriate permissions.
When are archived messages removed from my organization's archive permanently?
Archived messages are permanently removed in accordance with the retention polices in place for your organization.
What happens to the messages that are sent to a disabled or deleted user account?
The messages that are sent to a disabled user account are excluded from archiving and do not appear in the archive of the disabled user or the Unassigned Legacy Account. The messages that are sent to a deleted user account appear in the Unassigned Legacy Account.
Can disabled users access their archived messages in Arctera Insight Archiving?
No, disabled users cannot access their archived messages in Arctera Insight Archiving.
What attachment types does Insight eDiscovery support?
Insight eDiscovery supports a wide range of attachment types:
Can I search for calendar items or contacts?
No, currently archive calendar items and contacts are not archived.
What is the character limit of search strings?
You can enter up to 1000 characters in the search field of the Search box.
Does capitalizing a word affect search results?
No, search terms are not case-sensitive.
Are there "stop words" that are excluded from search?
Yes. In Advanced Search, common words or "stop words" are automatically dropped from searches.
How can I search for an exact phrase?
In Advanced Search, to search for an exact phrase place double quotation marks around the search term.
See About Hit-highlighting and navigating to searched terms.
How can I search for two terms at once?
In Basic and Advanced Search enter an uppercase AND between two search terms to find emails containing both term. Use an uppercase OR between two search terms to find emails containing at least one of the terms.
Can I use Boolean Search Logic?
Yes, in Basic and Advanced Search you can use a combination of AND, OR, and NOT with your search terms to construct Boolean search criteria.
Can I conduct a wildcard search?
Yes, in Basic and Advanced Search you can use an asterisk or a question mark at the end of a word to conduct a wildcard search.
See Wildcard searches.
Can I use the proximity of words as a search criteria?
Yes, in Basic and Advanced Search you can enter two search terms in quotation marks followed by a tilde and a numerical value to represent the word count proximity.
See Proximity searches.
What is the maximum number of messages that I can export?
You can export up to 200,000 messages.
Why is the export to NSF option unavailable in the Export Options?
The NSF export option is only available when a Domino server has been configured as the mail server type in the archive settings. Contact your Archive Administrator for more information.