Arctera™ Management Console Help

To log in to Arctera Management Console

1. In a supported browser, enter the Arctera Management Console URL.

   Note:

   Starting with this release (April 2026), the application is available on a new domain. If you access the application using a URL with the previous domain, an informational page appears.

   

   The previously used URL is expected to automatically redirect you to the current application URL. If the automatic redirection does not occur, click the link provided on the page to continue. Do not bookmark the URL accessed through the click here link. To avoid future access issues, bookmark the new application URL provided in the note on the page.

   Contact your administrator if you do not know your Arctera Management Console URL or you need access permission for Arctera Management Console. For more information on supported browsers, see Arctera Unified Platform Compatibility List.

   
2. Enter your username and password on the authentication screen.

   Note:

   Consecutive incorrect password entries lock your account. If you forget your password, you can reset it. See Resetting a forgotten password.

3. Under Security, select a security option.

   Refer to the following table for more information:

   This is a public computer

   Arctera Management Console prompts you for your credentials each time you access the Login page and automatically logs you out after 20 minutes of inactivity. This option is the default option selected. If the ongoing session on the public computer remains idle for 20 minutes, the application displays an alert to extend the session. Click Extend to extend the session within 60 seconds. Else, the session ends automatically. After you extend the session, the session timeout interval is set to another 20 minutes of the idle session. Click End to end the session.

   This is a private computer

   Arctera Management Console caches your credentials for one year and lets you bypass the Login page after you log in successfully. To clear your credentials from the cache, log out of Arctera Management Console. Arctera Management Console automatically logs you out after 10 hours of inactivity. If the ongoing session on the private computer remains idle for 10 hours, the application displays an alert to extend the session. Click Extend to extend the session within 60 seconds. Else, the session ends automatically. After you extend the session, the session timeout interval is set to another 10 hours of the idle session. Click End to end the session.

4. Click Sign In.
5. If the multi-factor authentication (MFA) is enabled for you, the OTP field appears on the authentication screen.

   This email-based authentication and the Time-based One Time Password (TOTP) authentication enhances the access and data security of Management Console. Administrators have the permission to enable or disable multi-factor authentication at the user and tenant level.

   • If the email-based authentication (EML) is enabled for you, a one-time password (OTP) is sent to your registered email address for authentication and access to the application. This OTP remains valid for 5 minutes from the time of receiving the email.

     Manually enter the OTP on the authentication screen within 5 minutes. Copy-pasting the OTP is not allowed. If you fail to provide OTP within 5 minutes of receiving it, the application displays a message that the OTP has expired. To obtain a new OTP, click Resend OTP. The application sends a new OTP.

   • If the Time-based One Time Password authentication (TOTP) is enabled for you, the application redirects you to an Authenticator Setup page.

     Scan the QR Code using the Google or Microsoft Authenticator app on your mobile phone at the time of your first login

     Configure the Authenticator app on your mobile phone. See Configuring the Authenticator app on your mobile phone.

     Click Continue to get a time-based OTP in the Authenticator app.

     Enter that OTP in the OTP field of the Authentication page, and click Continue.

To install the Microsoft Authenticator app on your phone

1. While installing the app, if prompted, allow notifications about the app.
2. Upon installation, open the app and click the plus (+) icon at top and select Work or School account or Other account.
3. Add your work account by using any of the following methods:

   • Use the installed authenticator app to scan the QR Code provided on the authentication page of Arctera Unified Platform application.

   • Sign in with your application credentials and follow the screen instructions.

   Upon successful scanning or signing in, your account gets connected to Microsoft Authenticator.

To install the Google Authenticator app on your phone

1. While installing the app, if prompted, allow notifications about the app.
2. Upon installation, log in with your Google account credentials. Scroll down and click the plus (+) icon.
3. Scan the QR Code with the Google Authenticator app. Your account gets connected to the Google Authenticator app.

To reset the Authenticator device for a user

1. On the Arctera Management Console, select Configuration > Account Management.
2. Search for and select the account for which you want to reset the Authenticator device.
3. Click Edit to view the user account details.
4. Under the Status section, click Remove adjacent to the Authenticator Device field.