Arctera™ Insight Management Console Help
- Getting started
- Archive Overview
- Working with Dashboard
- Managing Configurations
- About Provisioning
- About Managed Tags
- About Account Management
- About the Account Details page
- Configuring the Manage Your Own Keys (MYOK) Feature
- Managing Archive Collectors
- About Exchange Online Archiving
- About Google Chat Archiving
- About Google Workspace Archiving
- About SCIM Archiving
- About Import Collector
- About Insight Capture Services Archiving
- About Microsoft Teams (Audio Video) Archiving
- About Audio-Video Archiving
- About Audio-Video Archiving using NTR-X Collectors
- About Dubber Speik SMS Archiving
- About Dubber Speik Recordings Archiving
- About Text-Delimited Archiving
- About XSLT-XML Archiving
- About JSON Archiving
- About iMessage Archiving
- About LinkedIn Archiving
- About Signal Archiving
- About Verint Archiving
- About WeChat Archiving
- About WhatsApp Archiving
- About Cloud9 Archiving
- About Verba Archiving
- Managing Roles and Permissions
- Managing Policies
- Managing Authentication
- Managing Retention Policies
- Managing Email Continuity Services
- Managing Reports and Notifications
- Classification
- Managing Data Import
- AD FS Configuration Guide
Configuring archive options
Administrator can enable or disable the archive options to configure archiving policies and AI-driven capabilities for the Arctera Insight applications subscribed by a customer.
To configure archive options
- In the left navigation pane, select Policy Management > Archive Options.
- Click Edit to configure the required features.
Refer to the details in the table below.
Archive Option
Description
Manage Your Own Encryption Keys (MYOK)
This option is informational only and cannot be configured through this interface. This configuration is available only during initial provisioning, before any data is stored.
See Configuring the Manage Your Own Keys (MYOK) Feature. or contact Arctera support.
Email Direction
Specifies which types of emails are archived. By default, all message types are selected. Select the email direction, as needed.
Inbound Emails - Select this option to enable archiving email messages sent to addresses within your domain from external domains.
Outbound Emails - Select this option to enable archiving email messages sent from addresses within your domain to external domains.
Internal Emails - Select this option to enable archiving email messages exchanged between addresses within your domain.
Archiving Actions
Determines whether the Insight Personal Archive users can send, reply, forward, print, or save messages.
Send, Reply, and Forward - Select this option to allow users to send, reply to, and forward messages in Insight Personal Archive.
Save - Select this option to allow users to save archived messages to your computer from Insight Personal Archive.
Print - Select this option to allow users to print archived messages from Insight Personal Archive.
Time Zone and Date Format
Specifies the time zone and date format.
Personal Time Zone - Select the appropriate archiving time zone.
Default Company Time Zone - Select the default time zone for your company.
Date Format - Select the default date format for your company.
Mobile Web Access
Determines which permissions to be enabled for Mobile Web Access users.
Status - Select this option to enable or disable Mobile Web Access permission.
Automatically grant Mobile Web Access permission for new accounts - Select this option to grant Mobile Web Access permission for new archive accounts when you create them manually in Arctera Insight Management Console.
Note:
This option does not apply to archive accounts that are created through CloudLink or Exchange Online Sync.
Send, Reply and Forward from Mobile Web Access - Select this option to enable the Send, Reply, and Forward options in Mobile Web Access.
To use this feature, Insight Personal Archive administrator requires the Mobile Web Access permission. You can set it for the Insight Personal Archive administrator role.
See Editing Mobile Web Access permission for existing archive accounts.
Privileged Delete
Determines if the permanent delete access to be enabled in Insight eDiscovery or Insight Personal Archive.
eDiscovery - Toggle the switch to enable or disable the delete emails permission for Insight eDiscovery users.
Personal Archive - Toggle the switch adjacent to Insight Personal Archive to choose whether to enable or disable the delete emails permission for Insight Personal Archive users.
To use this feature, the Insight eDiscovery and Insight Personal Archive administrator requires the Privilege Delete permission. You can set it for the administrator role. See Editing the built-in administrator roles.
View Delegate Archives Folder Structure
Determines if the ability to view delegate archive folders in Insight Personal Archive to be enabled or disabled.
Note:
To use this feature, Folder Sync must be enabled for the account and delegate archives. For delegate archives with Folder Sync enabled, user would be able to see the folder structure on selection in Insight Personal Archive.
If you have over 4,000 synchronized monitored and delegate archive folders, the loading time in the Active Folders tab might take up to five minutes.
The delegate archive folder structure keeps synchronizing even though the View Delegate Archive Folder Structure option in Management Console is enabled or disabled. When the delegate account users logs in to Insight Personal Archive, they can view their folder structure.
Export to Azure private storage location
Determines if the Insight eDiscovery data can be exported to the Azure location. Toggle the switch to enable or disable this feature.
If the status is set to Enabled, the Create new Storage Account button is displayed in Insight eDiscovery. Click Create new Storage Account to allow a customer to create an Azure storage account during exporting items from Insight eDiscovery.
Note:
This is an on-demand feature and is enabled for the customers only after their request for it. It allows customers to create their private storage account and get a storage account SAS URL to work with their storage account. You can configure the status (Enabled or Disabled) and the retention period of this feature from the database only.
If the status is set to Disabled, you cannot see the Create new Storage Account button.
You can generate only one Azure storage account per customer. After creating a storage account, the Create new Storage Account button gets disabled. If you hover over the disabled button, the Storage account is already created tooltip is displayed.
Contact Arctera Customer Service representative to enable it.
OCR Status
Determines whether the Optical Character Recognition (OCR) service is enabled or disabled for customers and displays all the supported file types like .pdf, .jpeg, .png, and more.
Toggle to enable or disable this feature in Management Console, Insight eDiscovery, and Insight Personal Archive.
If the status is set to Enabled, customers can extract text from scanned documents, images, or non-editable files, converting them into searchable and editable formats archived in Management Console, Insight eDiscovery, and Insight Personal Archive.
Note:
This feature is now visible as a read-only section, allowing customers to verify the service activation status. Customers must contact Arctera Support to activate or deactivate the service.
Show Display Name
Determines whether the Show Display Name service configured for users.
Toggle to enable or disable viewing the display names of the sender and recipient instead of only email addresses in Insight eDiscovery, Insight Personal Archive, and Insight Personal Archive Mobile Web Applications.
AI Features > eDiscovery InsightAI
This feature is available to customers only if the Insight eDiscovery primary service is subscribed by them.
Toggle to enable or disable this option to view the InsightAI feature in Insight eDiscovery.
If the status is set to Enabled, users can efficiently analyze and manage documents by receiving instant summaries, extracting key topics, and performing sentiment analysis across various content types like emails, collaboration messages, and files. users can also query specific documents or search results, customize analysis preferences, and monitor resource usage with AI Wallet.
If the status is set to Disabled, users cannot access InsightAI services.
AI Features > Personal Archive InsightBooks
This feature is available to customers only if the Insight eDiscovery primary service is subscribed by them.
Toggle to enable or disable this option to view the InsightBooks feature in Insight Personal Archive.
If the status is set to Enabled, users can create, view, and manage InsightBooks, and use GenAI to analyze emails and collaboration content. They can also share InsightBooks with other users and monitor resource usage with AI Wallet.
If the status is set to Disabled, customers cannot access InsightBooks services.
AI Features > Surveillance Translation
This feature is available to customers only if the Insight Surveillance primary service is subscribed by them.
Toggle to enable or disable this option to view the Translation feature in Insight Surveillance.
If the status is set to Enabled, users can view the Translate button and manage the translation of email content. All changes to the Surveillance Translation option are audited and can be reviewed on the Logs page.
If the status is set to Disabled, customers cannot access translation services.
Show Item ID Filter
Determines whether the Show Item ID Filter service is configured for users. It allows users to locate a single email using its unique, encrypted Item ID.
If the status is set to Enabled, the display name appears alongside the email address, providing clearer identification.
In the Insight Personal Archive application, the archive list shows the display name for each archive. If the display name is not available, the first name and last name are shown. If neither is present, the email address is displayed instead.
- Click Save.