Veritas NetBackup™ Troubleshooting Guide
- Troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting vnetd proxy connections
- Troubleshooting security certificate revocation
- Verifying host name and service entries in NetBackup
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- About troubleshooting Auto Image Replication
- Using NetBackup utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the robotic test utilities
- Disaster recovery
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- About recovering the NetBackup catalog
- About NetBackup catalog recovery and OpsCenter
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
Troubleshooting a problem
The following steps offer general guidelines to help you resolve any problems you may encounter while you use NetBackup. The steps provide links to more specific troubleshooting information.
Table: Steps for troubleshooting NetBackup problems
Remember the error message
Error messages are usually the vehicle for telling you something went wrong. If you don't see an error message in an interface, but still suspect a problem, check the reports and logs. NetBackup provides extensive reporting and logging facilities. These can provide an error message that points you directly to a solution.
The logs also show you what went right and the NetBackup operation that was ongoing when the problem occurred. For example, a restore operation needs media to be mounted, but the required media is currently in use for another backup. Logs and reports are essential troubleshooting tools.
Identify what you were doing when the problem occurred
Ask the following questions:
Record all information
Record this information for each try. Compare the results of multiple tries. A record of tries is also useful for others at your site and for Technical Support in the event that you cannot solve the problem. You can get more information about logs and reports.
Correct the problem
After you define the problem, use the following information to correct it:
Complete a problem report for Technical Support
If your troubleshooting is unsuccessful, prepare to contact Technical Support by filling out a problem report.
On UNIX systems, the /usr/openv/netbackup/bin/goodies/support script creates a file containing data necessary for Technical Support to debug any problems you encounter. For more details, consult the usage information of the script by means of the support -h command.
Contact Technical Support
The Veritas Technical Support website has a wealth of information that can help you solve NetBackup problems.
Access Technical Support at the following URL:
The term media server may not apply to the NetBackup server product. It depends on the context. When you troubleshoot a server installation, be aware that only one host exists: The master and the media server are one and the same. Ignore references to a media server on a different host.