Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization

You can remove the Enterprise Vault Office Mail App for an individual user or an organization by using the PowerShell cmdlet Remove-App.

You can disable the Office Mail App for an individual user by using the cmdlet Disable-App. It is not possible to disable an Office Mail App that is installed at the organization level.

After you have disabled the Office Mail App, you can re-enable it by using the cmdlet Enable-App.

When you disable the Office Mail App with Disable-App, it does not load and the Enterprise Vault tab does not appear on the Office Mail App bar. As an alternative, you can use a separate, more easily reversible method to disable the Office Mail App for a particular device type. With this method, the Office Mail App still loads. The Enterprise Vault tab appears on the Office Mail App bar, but the usual options are not available.

See Disabling and re-enabling the Enterprise Vault Office Mail App for a device type.

To remove the Office Mail App for an individual user

  1. Log in to the Exchange server using an account that is assigned the management role User Options. By default, members of the "Organization Management" role group are assigned this role.
  2. Open the Exchange Management Shell.
  3. Run a PowerShell command based on the following example:
    Remove-App -mailbox mailbox -Identity 0cc6d075-e610-4b8a-90c6-1460e6d4d710

    Where mailbox is the mailbox from which you want to remove the Office Mail App.

    The GUID identifies the Enterprise Vault Office Mail App, and does not change.

    You are prompted to confirm the action.

  4. To confirm, enter your response and press Enter.

To remove the Office Mail App for an organization

  1. Log in to the Exchange server using an account that is assigned the management role User Options. By default, members of the "Organization Management" role group are assigned this role.
  2. Open the Exchange Management Shell.
  3. Type the following PowerShell command:
    Remove-App -OrganizationApp -Identity 0cc6d075-e610-4b8a-90c6-1460e6d4d710

    The GUID identifies the Enterprise Vault Office Mail App, and does not change.

    You are prompted to confirm the action.

  4. To confirm, enter your response and press Enter.

To disable the Office Mail App for an individual user

  1. Log in to the Exchange server using an account that is assigned the management role User Options. By default, members of the "Organization Management" role group are assigned this role.
  2. Open the Exchange Management Shell.
  3. Run a PowerShell command based on the following example:
    Disable-App -mailbox mailbox -Identity 0cc6d075-e610-4b8a-90c6-1460e6d4d710

    Where mailbox is the mailbox for which you want to disable the Office Mail App.

    The GUID identifies the Enterprise Vault Office Mail App, and does not change.

    You are prompted to confirm the action.

  4. To confirm, enter your response and press Enter.

To re-enable the Office Mail App for an individual user

  1. Log in to the Exchange server using an account that is assigned the management role User Options. By default, members of the "Organization Management" role group are assigned this role.
  2. Open the Exchange Management Shell.
  3. Run a PowerShell command based on the following example:
    Enable-App -mailbox mailbox -Identity 0cc6d075-e610-4b8a-90c6-1460e6d4d710

    Where mailbox is the mailbox for which you want to re-enable the Office Mail App.

    The GUID identifies the Enterprise Vault Office Mail App, and does not change.

    You are prompted to confirm the action.

  4. To confirm, enter your response and press Enter.