Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

Last Published:
Product(s): Enterprise Vault (12.1, 12.0, 11.0.1, 11.0, 10.0.4, 10.0.3)
  1. Setting up the Enterprise Vault Office Mail App
    1.  
      About Microsoft Office Mail App
    2. About the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App features
    3.  
      Enterprise Vault Office Mail App policy settings and options
    4.  
      Initial configuration of HTTPS for use of the Enterprise Vault Office Mail App
    5. Deploying the Enterprise Vault Office Mail App
      1.  
        About the PowerShell cmdlets for Office Mail Apps
      2.  
        About deploying the Office Mail App with the New-App cmdlet
      3.  
        About New-App command parameters for the Enterprise Vault Office Mail App
      4.  
        Deploying the Enterprise Vault Office Mail App for an individual user
      5.  
        Deploying the Enterprise Vault Office Mail App for multiple users
      6.  
        About the Enterprise Vault Office Mail App after deployment for an individual user
      7.  
        Deploying the Enterprise Vault Office Mail App for an organization
      8.  
        About the Enterprise Vault Office Mail App after deployment for an organization
      9.  
        Mailbox synchronization after upgrade to enable use of the Office Mail App
    6.  
      Additional requirements on Enterprise Vault Office Mail App users' computers
    7.  
      Disabling and re-enabling the Enterprise Vault Office Mail App for a device type
    8.  
      Removing, disabling, and re-enabling the Enterprise Vault Office Mail App for a user or an organization
    9. Troubleshooting the Enterprise Vault Office Mail App
      1.  
        Enterprise Vault Office Mail App: client tracing
      2.  
        Enterprise Vault Office Mail App: server tracing
      3.  
        Checking deployment of the Enterprise Vault Office Mail App
      4.  
        The Enterprise Vault Office Mail App manifest file is not created
      5.  
        Unable to deploy the Enterprise Vault Office Mail App at organization level
      6.  
        The Enterprise Vault Office Mail App window is blank or contains an error message
      7.  
        An Enterprise Vault Office Mail App action fails with an error message

The Enterprise Vault Office Mail App manifest file is not created

If invalid parameter values are supplied for the OfficeMailAppManifest.aspx page for use with the PowerShell cmdlet New-App, no manifest file is created. The cmdlet fails and returns an error message of the following type:

The app couldn't be downloaded. Error message: The remote server returned an error: (500) Internal Server Error.

The typical causes of this error are as follows:

  • The user is not enabled for Enterprise Vault.

  • The LegacyExchangeDN value in the -Url parameter includes reserved characters, but the value is not encoded.

  • The BaseURL value is not valid.

The following example returns a more detailed error message when the manifest file is not created for a specified individual user. This script also shows how you can download the application manifest to a file, then specify the file in the New-App cmdlet instead of the URL.

Add-Type -AssemblyName System.Web
$Mbx = get-mailbox "mailbox"
$uri = new-object system.uri(
    "http://EV_server/EnterpriseVault/OfficeMailAppManifest.aspx?LegacyMbxDn=" + 
    [System.Web.HttpUtility]::UrlEncode($Mbx.LegacyExchangeDN))
$webclient = New-Object Net.Webclient
$webClient.UseDefaultCredentials = $true
try
{
    $bytes = $webclient.DownloadData($uri)
    New-App -mailbox $Mbx.LegacyExchangeDN -FileData $bytes
}
catch [Net.WebException]
{
    [Net.HttpWebResponse] $webResponse = [Net.HttpWebResponse]$_.Exception.Response;
    Write-Warning $webResponse.StatusDescription
}

Where:

  • mailbox is the name of the mailbox you are trying to enable for the Office Mail App.

  • EV_server is the name of the Enterprise Vault server.