Veritas Enterprise Vault™ Setting up the Enterprise Vault Office Mail App

You should ensure that client computers meet the following additional requirements for use of the Enterprise Vault Office Mail App:

• Internet Explorer 9 or later must be installed on client computers. For the latest information on supported browsers, see the Enterprise Vault Compatibility Charts at http://www.veritas.com/docs/000097605.

• In the Internet Explorer Security settings, the Enterprise Vault server must be included in the Local intranet zone. Including the Enterprise Vault server in the Local intranet zone prevents unwanted authentication prompts to users.

  Note that installation of the Enterprise Vault Outlook Add-In automatically adds the Enterprise Vault server to Local intranet zone sites.

• This requirement applies when both of the following are true:

  • Internet Explorer 10 or later is installed.

  • The Exchange server and the Enterprise Vault web server are in different zones in the Internet Explorer Security settings.

  In this case, each zone must have the same Enable Protected Mode setting.

  If the Enable Protected Mode settings are different, then the Office Mail App options that open a browser window, such as Search, may not work. This issue occurs only if the user runs the Office Mail App from OWA in Internet Explorer 10 or later. It does not occur if the user runs the Office Mail App in Outlook.

  An error message informs the user if a window fails to open.

• Users' computers must have external Internet access. They must be able to access the following URLs for the Office Mail App to load correctly:

  • https://appsforoffice.microsoft.com/lib/1.0/hosted/office.js

  • https://ajax.aspnetcdn.com/ajax/3.5/MicrosoftAjax.js