Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (12.3)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3.  
      The Compliance Accelerator process
    4.  
      About randomly sampling items with Compliance Accelerator
    5.  
      About the intelligent review feature in Compliance Accelerator
    6.  
      About the deduplication feature in Compliance Accelerator
    7. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1. About searching with Compliance Accelerator
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10. Defining hotwords to search for
      1.  
        Adding hotwords
      2.  
        Editing existing hotwords
      3.  
        Deleting hotwords
      4.  
        Adding hotword sets
      5.  
        Editing existing hotword sets
      6.  
        Deleting hotword sets
      7.  
        Importing the predefined hotwords
    11.  
      Configuring how Compliance Accelerator handles email addresses
    12.  
      Using Compliance Accelerator to search archived Skype for Business content
  6. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      How the Prevent self-review option limits the reviewing activities of exception employees
    4.  
      Filtering the items in the Review pane
    5.  
      Assigning review marks to items
    6.  
      Adding comments to items
    7.  
      Viewing the history of items
    8.  
      Displaying printable versions of items
    9.  
      Downloading the original versions of items
    10.  
      Copying the item list to the Clipboard
    11.  
      Changing how the Review pane looks
    12.  
      Setting your Review pane preferences
    13. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    14.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  8. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Unreviewed Departments report
      19.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Item Prefetch Cache configuration options
      8.  
        Item Prefetch Cache (Advanced) configuration options
      9.  
        Policy Integration configuration options
      10.  
        Profile Synchronization configuration options
      11.  
        Random Capture configuration options
      12.  
        Reviewing configuration options
      13.  
        Search configuration options
      14.  
        Security configuration options
      15.  
        System configuration options
      16.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        You receive the message "An error occurred creating the report" when you try to generate reports
      2.  
        Prompt to install SQL Server when printing a report for the first time
      3.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      4.  
        Garbled Japanese characters when exporting reports in Acrobat format
      5.  
        Troubleshooting OData errors

About the Compliance Accelerator permissions

The following tables provide more information on the permissions that you can associate with user roles.

Table: Application permissions

Permission

Description

Add Hotwords

Add hotwords to the global hotword list.

Application Search

Create application-wide searches to run in multiple departments.

Create Departments

Add new departments and assign an owner, and modify the properties of existing departments.

Delete Department

Delete the selected departments and all the objects that are associated with them (department-specific searches, user folders, hotwords, and so on).

Export Configuration Data

Use the ImportExport command-line utility to export configuration data from the Compliance Accelerator database to an XML file.

Grant Users Access

Assign application roles to employees.

Import Configuration Data

Import configuration data that is held in XML files, and view the import log.

Manage Delegates

Permit employees to act as proxies for department administrators, application administrators, or reviewers.

Manage Department Partitions

Add and remove partitions, and select the departments to include in each partition.

Manage Department Users

In a Compliance Accelerator environment where you have implemented Chinese Walls security, assign the Department User role to users. This role makes the users available for selection when you assign other departmental roles.

Manage Employees

Add new employee profiles, and populate and modify profiles. You can also add new employee groups, edit group membership and properties, and delete employee groups.

Manage Reviewing Comments

Add, modify, and delete the predefined comments that reviewers can choose to apply to items.

Manage Roles

Add and remove roles, and select the permissions to assign to each role.

Manage Schedules

Create and change schedules for searches.

Modify & Delete Hotwords

Change and remove global hotwords.

Modify System Configuration

Change the mapping between Active Directory or Domino directory attributes and Compliance Accelerator employee properties. You can also change the review status marks available to reviewers, and change the archives available to all departments.

Monitor Search

Monitor the status of searches across all departments and pause and resubmit searches, even if you do not normally have access to the associated departments. However, you cannot view the search criteria or the results of the searches unless you normally have access permission.

View System Configuration

View the mapping between Active Directory or Domino directory attributes and Compliance Accelerator employee properties. You can also view the review status marks available to reviewers, and view the archives available to all departments.

Table: Department permissions

Permission

Description

Add Hotwords

Add hotwords that are visible in the selected department only.

Add Monitored Employees

Assign existing employees to the department.

Add Own Review Comments

Apply comments to items by typing your own free-form comments.

Add Standard Review Comments

Apply comments to items by selecting from a predefined set of comments. This permission does not let you enter free-form comments.

Apply Appraisal Status

Use the appraisal features to check and mark the work of department reviewers.

Apply Bulk Review Action

Apply an action status mark to more than one item at a time.

Apply Bulk Actions To Escalations

Apply an action status mark to more than one escalated item at a time.

Apply Comments To Escalations

Apply a comment to an escalated item.

Apply Review Action

Apply an action status mark to the items in a review set.

Apply Review Action To Escalations

Apply an action status mark to an escalated item.

Assign % Review Requirement

Assign a monitoring policy sample size to a department and to specific groups and employees in the department.

Change Escalation Status

Close escalated items and re-assign them to other escalation reviewers.

Commit Appraised Folder Messages

Commit items to which you have applied appraisal status marks to the department review set.

Commit Reviewed Folder Messages

Add items from a research folder to the department review set. This permission requires the Perform Ad Hoc Searches permission.

Configure Department Properties

View and modify the properties of the department.

Delete Department

Delete the current department and all the objects that are associated with it (department-specific searches, user folders, hotwords, and so on).

Delete Folder

Delete the research folders in which users have stored items.

Escalate Messages

Escalate items to a higher authority for review.

Export Messages

Export items from the department review set.

Export Escalations

Export escalated items.

Grant Users Access

Assign roles to users in the department.

Manage Exceptions

Create exception employees and assign reviewers to them.

Modify & Delete Hotwords

Change and delete hotwords in the department hotword list.

Perform Ad Hoc Searches

Possess the full research permissions to create, delete, and modify research folders, search and review items, and so on.

Review Escalations

Review the items that other reviewers have escalated for further auditing.

Review Messages

View items, action status, and comment history.

Search Capture

Define custom searches to capture items in a specific department.

Show Reviewer Summaries On Home Page

View a summary of reviewer activity on the start page of the application.

View Reports

Create and view reports. As the scope of reports may be wider than the department, employees with this permission in a department can only view their own reports.