Enterprise Vault.cloud™ Lync Connector Administration Guide
- About Lync Connector
- Introduction to Enterprise Vault.cloud Lync Connector
- Changes in Lync Connector version 1.2.2
- Lync Connector release history
- Lync Connector architecture
- The components of Lync Connector
- About Lync Connector synchronizations
- Conference transcript availability options
- About SIP address substitution
- About the format of the archived transcripts
- About the archiving of historical data
- Lync Connector evaluation mode
- About the Lync Connector Console
- Requirements for Lync Connector
- Steps for setting up archiving with Lync Connector
- Installing Lync Connector
- Configuring Lync Connector
- Configuring Lync Connector
- Configuration wizard page 1: Enterprise Vault.cloud credentials
- Configuration wizard page 2: Lync archiving database
- Configuration wizard page 3: Working folder
- Configuration wizard page 4: File management
- Configuration wizard page 5: Active Directory
- Configuration wizard page 6: SMTP
- Configuration wizard page 7: Sender email address
- Configuration wizard page 8: Conference transcript availability
- Configuration wizard: Configuration complete page
- Viewing or changing the credentials of the Lync Connector service account
- Managing archiving with Lync Connector
- Managing SIP address substitution
- Lync Connector workflow
- Lync Connector reports and logged events
- Lync Connector advanced settings
- Troubleshooting Lync Connector issues
- About troubleshooting Lync Connector issues
- Use of Lync 2013 clients with a Lync 2010 server
- Lync archiving database export failure errors
- Synchronization failures
- Transcript processing failures
- SMTP server issues
- Failure reason: "Message size exceeds fixed maximum message size"
- About the Lync Connector trace logs
- Accessing the trace logs
About the Lync Connector trace logs
The Lync Connector console user interface and the Windows application event log normally provide enough information for basic troubleshooting. For more complex issues, the trace logs contain detailed information on the transcript processing and on any errors that were encountered.
You may need to access the trace logs if your support representative asks you to forward them for detailed troubleshooting.
Lync Connector creates separate trace logs for the following:
Lync Connector Console
Lync Connector service
Lync Connector Service Configuration application
SMTP
The log level is set to verbose, the logs roll over every 10 MB, and a maximum of ten logs are retained.
We recommend that you include the trace logs in your backup regimen.
Note:
The log files include SIP addresses, email addresses, and the transcript email message subject that Lync Connector creates, but no transcript message body content. You should restrict access to the log folders if you deem it appropriate.