Enterprise Vault.cloud™ Lync Connector Administration Guide
- About Lync Connector
- Introduction to Enterprise Vault.cloud Lync Connector
- Changes in Lync Connector version 1.2.2
- Lync Connector release history
- Lync Connector architecture
- The components of Lync Connector
- About Lync Connector synchronizations
- Conference transcript availability options
- About SIP address substitution
- About the format of the archived transcripts
- About the archiving of historical data
- Lync Connector evaluation mode
- About the Lync Connector Console
- Requirements for Lync Connector
- Steps for setting up archiving with Lync Connector
- Installing Lync Connector
- Configuring Lync Connector
- Configuring Lync Connector
- Configuration wizard page 1: Enterprise Vault.cloud credentials
- Configuration wizard page 2: Lync archiving database
- Configuration wizard page 3: Working folder
- Configuration wizard page 4: File management
- Configuration wizard page 5: Active Directory
- Configuration wizard page 6: SMTP
- Configuration wizard page 7: Sender email address
- Configuration wizard page 8: Conference transcript availability
- Configuration wizard: Configuration complete page
- Viewing or changing the credentials of the Lync Connector service account
- Managing archiving with Lync Connector
- Managing SIP address substitution
- Lync Connector workflow
- Lync Connector reports and logged events
- Lync Connector advanced settings
- Troubleshooting Lync Connector issues
- About troubleshooting Lync Connector issues
- Use of Lync 2013 clients with a Lync 2010 server
- Lync archiving database export failure errors
- Synchronization failures
- Transcript processing failures
- SMTP server issues
- Failure reason: "Message size exceeds fixed maximum message size"
- About the Lync Connector trace logs
- Accessing the trace logs
About SIP address substitution
Lync uses SIP addresses to identify users. The transcripts that Lync Connector extracts from the Lync archiving database contain SIP addresses rather than email addresses, even though the transcripts are extracted in email format. SIP addresses have the same format as email addresses. Many companies have a policy that every user's SIP address and email address are the same, but otherwise the addresses may be different.
Enterprise Vault.cloud uses email addresses to identify its archive accounts. To ensure that the Lync transcripts are directed to the appropriate archive accounts, Lync Connector substitutes the sender and recipient SIP addresses in each transcript email with the corresponding primary email addresses. To find the email address Lync Connector performs a lookup in Active Directory for each SIP address.
Note:
An advanced setting lets you turn off the SIP address substitution, if you are sure that your company uses SIP addresses that are always identical to the email addresses. However, for most cases we recommend that you keep the default option to perform the address substitution. You can turn off the SIP address substitution from the Address Mapping tab of the Advanced Settings.
See Viewing and modifying the Lync Connector advanced settings.
Lync Connector provides a manual method for mapping email addresses to SIP addresses, which you can use to fix issues with specific addresses.