Enterprise Vault.cloud™ Lync Connector Administration Guide
- About Lync Connector
- Introduction to Enterprise Vault.cloud Lync Connector
- Changes in Lync Connector version 1.2.2
- Lync Connector release history
- Lync Connector architecture
- The components of Lync Connector
- About Lync Connector synchronizations
- Conference transcript availability options
- About SIP address substitution
- About the format of the archived transcripts
- About the archiving of historical data
- Lync Connector evaluation mode
- About the Lync Connector Console
- Requirements for Lync Connector
- Steps for setting up archiving with Lync Connector
- Installing Lync Connector
- Configuring Lync Connector
- Configuring Lync Connector
- Configuration wizard page 1: Enterprise Vault.cloud credentials
- Configuration wizard page 2: Lync archiving database
- Configuration wizard page 3: Working folder
- Configuration wizard page 4: File management
- Configuration wizard page 5: Active Directory
- Configuration wizard page 6: SMTP
- Configuration wizard page 7: Sender email address
- Configuration wizard page 8: Conference transcript availability
- Configuration wizard: Configuration complete page
- Viewing or changing the credentials of the Lync Connector service account
- Managing archiving with Lync Connector
- Managing SIP address substitution
- Lync Connector workflow
- Lync Connector reports and logged events
- Lync Connector advanced settings
- Troubleshooting Lync Connector issues
- About troubleshooting Lync Connector issues
- Use of Lync 2013 clients with a Lync 2010 server
- Lync archiving database export failure errors
- Synchronization failures
- Transcript processing failures
- SMTP server issues
- Failure reason: "Message size exceeds fixed maximum message size"
- About the Lync Connector trace logs
- Accessing the trace logs
Lync Connector synchronization workflow
Figure: Lync Connector synchronization workflow summarizes the processes that Lync Connector performs during a synchronization, and the order in which it performs them.
The Lync Connector workflow for each synchronization can be summarized as follows. The referenced folders are all subfolders of the Lync Connector working folder.
At the start of the synchronization Lync Connector processes any transcripts in the retry folder.
Note:
The retry folder contains only those transcripts that the administrator has placed there to initiate reprocessing manually.
If any transcripts from a previous synchronization remain unprocessed in the download folder, Lync Connector processes those transcripts next.
Note:
Lync Connector processes a maximum of 100,000 extracted transcripts in each synchronization. Any unprocessed transcripts that remain in the download folder at the end of a synchronization are processed in the next synchronization, before any new transcripts are downloaded.
Lync Connector then extracts newly available transcripts from the Lync archiving database and places them in the download folder.
Lync Connector then processes the newly extracted transcripts in the download folder.
If the minimum time between auto-retries has elapsed, Lync Connector then reprocesses the transcripts in the autoretry\excluded folder and the autoretry\failed folder.
Lync Connector generates its reports for the synchronization, and places them in the reports folder.
Finally Lync Connector performs a number of housekeeping tasks, including the following:
Any transcripts in the autoretry\excluded folder for which the auto-retry period has ended are moved to the excluded folder. Lync Connector performs no further automatic reprocessing of these transcripts.
Any transcripts in the autoretry\failed folder for which the auto-retry period has ended are moved to the failed folder. Lync Connector performs no further automatic reprocessing of these transcripts.
Empty synchronization folders are deleted.
Items in the completed, excluded, failed, and reports folders that are older than the folder's configured retention period are deleted.
Note:
The item deletion is not done on every synchronization, but approximately once a day.