Enterprise Vault.cloud™ Lync Connector Administration Guide
- About Lync Connector
- Requirements for Lync Connector
- Steps for setting up archiving with Lync Connector
- Installing Lync Connector
- Configuring Lync Connector
- Managing archiving with Lync Connector
- Managing SIP address substitution
- Lync Connector workflow
- Lync Connector reports and logged events
- Lync Connector advanced settings
- Troubleshooting Lync Connector issues
About the Lync Connector trace logs
The Lync Connector console user interface and the Windows application event log normally provide enough information for basic troubleshooting. For more complex issues, the trace logs contain detailed information on the transcript processing and on any errors that were encountered.
You may need to access the trace logs if your support representative asks you to forward them for detailed troubleshooting.
Lync Connector creates separate trace logs for the following:
Lync Connector Console
Lync Connector service
Lync Connector Service Configuration application
SMTP
The log level is set to verbose, the logs roll over every 10 MB, and a maximum of ten logs are retained.
We recommend that you include the trace logs in your backup regimen.
Note:
The log files include SIP addresses, email addresses, and the transcript email message subject that Lync Connector creates, but no transcript message body content. You should restrict access to the log folders if you deem it appropriate.