Enterprise Vault.cloud™ Lync Connector Administration Guide

Last Published:
Product(s): Veritas Alta Archiving (Version Not Specified)
  1. About Lync Connector
    1.  
      Introduction to Enterprise Vault.cloud Lync Connector
    2.  
      Changes in Lync Connector version 1.2.2
    3.  
      Lync Connector release history
    4.  
      Lync Connector architecture
    5.  
      The components of Lync Connector
    6.  
      About Lync Connector synchronizations
    7.  
      Conference transcript availability options
    8.  
      About SIP address substitution
    9.  
      About the format of the archived transcripts
    10.  
      About the archiving of historical data
    11.  
      Lync Connector evaluation mode
    12.  
      About the Lync Connector Console
  2. Requirements for Lync Connector
    1.  
      About the requirements for Lync Connector
    2.  
      Supported Lync environments
    3.  
      Lync Connector server requirements
    4.  
      SMTP routing options
    5. Lync Connector working folder requirements
      1.  
        Calculating the working folder space requirements
    6.  
      Lync Connector Windows account requirements
  3. Steps for setting up archiving with Lync Connector
    1.  
      Steps to set up archiving with Lync Connector
  4. Installing Lync Connector
    1.  
      Installing Lync Connector
    2.  
      Lync Connector Service Configuration
    3.  
      Upgrading Lync Connector
    4.  
      Uninstalling Lync Connector
  5. Configuring Lync Connector
    1.  
      Configuring Lync Connector
    2.  
      Configuration wizard page 1: Enterprise Vault.cloud credentials
    3.  
      Configuration wizard page 2: Lync archiving database
    4.  
      Configuration wizard page 3: Working folder
    5.  
      Configuration wizard page 4: File management
    6.  
      Configuration wizard page 5: Active Directory
    7.  
      Configuration wizard page 6: SMTP
    8.  
      Configuration wizard page 7: Sender email address
    9.  
      Configuration wizard page 8: Conference transcript availability
    10.  
      Configuration wizard: Configuration complete page
    11.  
      Viewing or changing the credentials of the Lync Connector service account
  6. Managing archiving with Lync Connector
    1.  
      Using the Lync Connector Console
    2.  
      The Monitor tab
    3.  
      Pausing and resuming Lync Connector
    4.  
      Performing a synchronization on demand
    5.  
      The Reports tab
    6.  
      Manually submitting a transcript for reprocessing
    7.  
      The Configuration tab
  7. Managing SIP address substitution
    1.  
      About SIP address substitution failures
    2.  
      Identifying when SIP address substitution has failed
    3.  
      Resolving issues caused by SIP substitution failures
  8. Lync Connector workflow
    1.  
      Lync Connector synchronization workflow
    2.  
      Transcript processing workflow
    3.  
      About the Lync Connector working folder subfolders
    4.  
      About excluded transcripts
    5.  
      About failed transcripts
  9. Lync Connector reports and logged events
    1.  
      About Lync Connector reporting and logged events
    2.  
      About the Lync Connector report files
    3.  
      About the logged events
  10. Lync Connector advanced settings
    1.  
      Viewing and modifying the Lync Connector advanced settings
    2.  
      Advanced settings: General tab
    3.  
      Advanced settings: SMTP tab
    4.  
      Advanced settings: Address mapping tab
    5.  
      Advanced settings: User filtering tab
    6.  
      Advanced settings: Monitoring tab
  11. Troubleshooting Lync Connector issues
    1.  
      About troubleshooting Lync Connector issues
    2.  
      Use of Lync 2013 clients with a Lync 2010 server
    3.  
      Lync archiving database export failure errors
    4.  
      Synchronization failures
    5.  
      Transcript processing failures
    6.  
      SMTP server issues
    7.  
      Failure reason: "Message size exceeds fixed maximum message size"
    8.  
      About the Lync Connector trace logs
    9.  
      Accessing the trace logs

About Lync Connector synchronizations

Lync Connector performs a synchronization between the Lync archiving database and Enterprise Vault.cloud on a scheduled basis, typically once an hour. You can also trigger a synchronization on demand, if one is not currently running.

In each synchronization Lync Connector extracts any unextracted Lync transcripts from the Lync archiving database in .eml email message format, and processes the extracted transcripts as follows:

  • It verifies the suitability of each transcript for archiving. Transcripts that are too large for forwarding to Enterprise Vault.cloud are immediately excluded and placed in the excluded subfolder of Lync Connector's working folder.

  • It substitutes the sender SIP address and the recipient SIP address in the transcript email with the corresponding primary email addresses. To determine the primary email address for each SIP address, Lync Connector performs an Active Directory lookup.

  • It wraps each transcript email message in an envelope that is addressed to the journal address that you have configured for Lync on-premises archiving.

  • It then forwards the email message to Enterprise Vault.cloud using SMTP, either directly through outgoing port 25, or else indirectly through an on-premises SMTP server that you have provided.

Lync Connector processes a maximum of 100,000 extracted transcripts in each synchronization. Any unprocessed transcripts are queued for processing in the next synchronization, ahead of any transcripts that are newly extracted.

The original extracted email of each successfully processed transcript is placed in the completed subfolder of the Lync Connector working folder, and retained for a configurable period.

If a transcript fails processing, or if none of its participants is recognized as having an archive account, the processing is automatically retried at regular intervals for an auto-retry period. The auto-retry period is 72 hours by default. If a transcript remains unsent at the end of the auto-retry period, it is placed in the failed or excluded subfolder of the working folder, respectively.

At the end of the synchronization Lync Connector performs some housekeeping operations, and generates its reports for the synchronization.

Lync Connector provides a mechanism for you to manually trigger the reprocessing of any transcript at the next synchronization.

See Manually submitting a transcript for reprocessing.