Enterprise Vault.cloud™ Lync Connector Administration Guide
- About Lync Connector
- Introduction to Enterprise Vault.cloud Lync Connector
- Changes in Lync Connector version 1.2.2
- Lync Connector release history
- Lync Connector architecture
- The components of Lync Connector
- About Lync Connector synchronizations
- Conference transcript availability options
- About SIP address substitution
- About the format of the archived transcripts
- About the archiving of historical data
- Lync Connector evaluation mode
- About the Lync Connector Console
- Requirements for Lync Connector
- Steps for setting up archiving with Lync Connector
- Installing Lync Connector
- Configuring Lync Connector
- Configuring Lync Connector
- Configuration wizard page 1: Enterprise Vault.cloud credentials
- Configuration wizard page 2: Lync archiving database
- Configuration wizard page 3: Working folder
- Configuration wizard page 4: File management
- Configuration wizard page 5: Active Directory
- Configuration wizard page 6: SMTP
- Configuration wizard page 7: Sender email address
- Configuration wizard page 8: Conference transcript availability
- Configuration wizard: Configuration complete page
- Viewing or changing the credentials of the Lync Connector service account
- Managing archiving with Lync Connector
- Managing SIP address substitution
- Lync Connector workflow
- Lync Connector reports and logged events
- Lync Connector advanced settings
- Troubleshooting Lync Connector issues
- About troubleshooting Lync Connector issues
- Use of Lync 2013 clients with a Lync 2010 server
- Lync archiving database export failure errors
- Synchronization failures
- Transcript processing failures
- SMTP server issues
- Failure reason: "Message size exceeds fixed maximum message size"
- About the Lync Connector trace logs
- Accessing the trace logs
Upgrading Lync Connector
The changes in recent releases of Lync Connector are described elsewhere.
See Changes in Lync Connector version 1.2.2.
The upgrade procedure for Lync Connector requires you to remove the existing installation and then to install the new version. The Lync Connector configuration files are retained, so that the new version keeps your existing configuration settings.
The procedure includes an extra step if you currently have a Symantec-branded version of Lync Connector.
To upgrade Lync Connector
- Check whether Lync Connector's requirements have changed, and update your environment if required.
- Log on to the computer with an account that has local administrator privileges.
- Open the Windows Services MMC snap-in, and stop the Lync Connector service.
If your current version of Lync Connector is Veritas-branded, the service is named:
Veritas Enterprise Vault.cloud Lync Connector
If your current version of Lync Connector is Symantec-branded, the service is named:
Symantec Enterprise Vault.cloud Lync Connector
- In Windows Control Panel, uninstall Enterprise Vault.cloud Lync Connector.
- If your current version of Lync Connector is Symantec-branded, perform the following actions. Otherwise, go straight to step 6
Locate the Symantec Lync Connector configuration folder:
%ProgramData%\Symantec\EV.Cloud\Lync connector\configuration
where %ProgramData% is the value of the ProgramData environment variable, typically C:\ProgramData.
Make a backup copy of the configuration folder. Place the copy in another location for safe keeping.
Create a new configuration folder for Veritas, with the following path:
%ProgramData%\Veritas\EV.Cloud\Lync connector\configuration
where %ProgramData% is the value of the ProgramData environment variable, typically C:\ProgramData.
Copy the contents of the Symantec configuration folder into the Veritas configuration folder.
- Download the latest Veritas Lync Connector installation package from the following location on the Veritas support site:
- Extract the contents from the compressed installation folder.
Note:
We have no warranty on this product and the use is governed by the EULA located in the Enterprise_Vault.cloud_Lync_Connector_1.x.x.x_64-Bit folder.
- Double-click the
setup.exefile. - When the Lync Connector installation begins, follow the Lync Connector setup wizard.
- At the end of the installation the Enterprise Vault.cloud Lync Connector Service Configuration screen appears. Re-enter the credentials of the Lync Connector service account.
- If Lync Connector indicates that the configuration is incomplete, rerun the configuration wizard to configure any new configuration requirements. Otherwise you do not need to rerun the configuration wizard.