Problem
How to get updates for Backup Exec (BE) - Service Pack (SP), Hotfix (HF), and Device Driver (DDI) updates.
Solution
Backup Exec Installation media software can be accessed from the Dashboard, Entitlements, and Downloads on the Veritas Entitlement Management System (VEMS) Licensing Portal.
NOTE: Backup Exec 16.2 End of Standard Support (EOSS) date April 2, 2019.
The EOSS date is the final date that Standard Support is provided.
Extended Technical Support (ETS) must be purchased to receive support after April 2, 2019.
Please refer to the following document for more information:
End of Support for Prior Backup Exec Versions
https://www.veritas.com/content/support/en_US/article.100038900.html
Customers are encouraged to upgrade to Latest Version of Backup Exec.
Backup Exec Installation media software can be accessed from the Dashboard, Entitlements, and Downloads on the Veritas Entitlement Management System (VEMS) Licensing Portal.
NOTE: After May 2, 2018, Backup Exec 16 and earlier versions will no longer receive automatic security and quality updates via Symantec LiveUpdate.
We request you to periodically visit this article to receive the updates manually.
There is no change in the working of Backup Exec product that you have currently installed.
For detailed information on this topic, visit: https://www.veritas.com/support/en_US/article.100041552
Once the update is applied to the Backup Exec Server, the Remote Agents will need to be redeployed so that they receive the update.
Manually download updates
Updates are released periodically. The Feature Pack or Service Pack is a roll up of all prior Feature Pack or Service Packs, Patches, or HotFixes. After a new update is released it is available for manual download using the links below. The update is normally added to Veritas Update (Backup Exec 20 and above) approximately two weeks after its release. The previous updates for that Backup Exec version are removed from Veritas Update.
If a Patch released after the current Service Pack is needed to resolve an issue, it can be manually downloaded and applied from the links below. The next Service Pack will include all Patches up to the date of the Service Pack.
Note:
- Windows Small Business Server (SBS) version downloads listed as SBS.
- Drivers for BE 12.0 and higher are included in HF/SP updates.
Useful links:
- For information about the latest Alerts, releases notifications, patches as well as known issues specifically for Backup Exec 16 refer to https://www.veritas.com/support/en_US/article.000116463.
- For information about the latest Alerts, releases notifications, patches as well as known issues specifically for Backup Exec 20.x refer to https://www.veritas.com/support/en_US/article.100043266
- Looking to try out Backup Exec? Access the current version at TrialWare.
- This is the same download as from the Veritas Entitlement Management System (VEMS) Licensing Portal. Entering a License Key will activate the product.
Click on a Backup Exec version:
Backup Exec 20
From Backup Exec 20, Veritas recommends to use Veritas Update to patch Backup Exec Automatically. The patches can also be downloaded from the below table and installed manually.
| Install |
Released 2017-11-06. The Updated BE 20 Installer can be accessed at: |
| Backup Exec 20.1 Patch Update | Backup Exec 20 Update 1 Released 2018-04-02 This update will patch Backup Exec 20.0 (20.0.1188.0).to Backup Exec 20.1 revision 1188.1237 (20.0.1188.1237) only. |
| Backup Exec 20.1 Hotfix 100042935 | HF 100042935 Released 2018-06-02 This update will patch Backup Exec 20.1 (20.0.1188.1237) to Backup Exec 20.1 revision 1188.1244 (20.0.1188.1244) |
| Backup Exec 20.2 Patch Update |
Backup Exec 20.2 Patch Update Released 2018-08-13 This includes fixes added in 20.1 update and Hotfix 100042935. This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237) to Backup Exec 20.2 (20.0.1188.1650). |
| Backup Exec 20.3 Patch Update | Backup Exec 20.3 Patch Update Released 2018-10-23 This includes fixes added in 20.2 update. This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), and Backup Exec 20.2 (20.0.1188.1650) to Backup Exec 20.3 (20.0.1188.1863). |
| Backup Exec 20.3 Hotfix 100044342 * Critical Update |
Backup Exec 20.3 Hotfix 100044342 Released 2018-11-20 This update will patch Backup Exec 20.3 (20.0.1188.1863) to Backup Exec 20.3 (20.0.1188.1865) |
| Backup Exec 20.4 Patch Update | Backup Exec 20.4 Patch Update Released 2019-05-06. http://www.veritas.com/docs/100043560 This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), Backup Exec 20.2 (20.0.1188.1650), and Backup Exec 20.3 (20.0.1188.1863) to Backup Exec 20.4 (20.0.1188.2217) |
| Backup Exec 20.5 Patch Update | Backup Exec 20.5 Patch Update Release 2019-09-02. https://www.veritas.com/docs/100043577 This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), Backup Exec 20.2 (20.0.1188.1650), and Backup Exec 20.3 (20.0.1188.1863), Backup Exec 20.4 (20.0.1188.2217) to Backup Exec 20.5 (20.0.1188.2496). |
Backup Exec 16
| Install |
Released 2016-11-07. End of Standard Support (EOSS) date April 2, 2019 The Updated BE 16 Installer can be accessed at: |
| HF 124683 Released 2017-01-05 https://www.veritas.com/docs/000124683 |
|
| Feature Pack 1 | Backup Exec 16 revision 1142 Feature Pack 1 Released 2017-04-11 * Includes fixes in HF 124683 https://www.veritas.com/docs/000116034 |
| Post Feature Pack 1, Hotfixes | HF 126393 Released 2017-05-25 https://www.veritas.com/docs/000126393 |
| Feature Pack 2 | Backup Exec 16 revision 1142 Feature Pack 2 Released 2017-07-31 * Includes fixes in FP1 HF 124683 and 126393 https://www.veritas.com/docs/000116194 |
| Post Feature Pack 2, Hotfixes |
HF 128051 Released 2017-11-28
https://www.veritas.com/docs/100040091 HF 100043396 Released 2018-08-09 https://www.veritas.com/docs/100043396 End of Standard Support (EOSS) date April 2, 2019 |
Backup Exec 15
| Install |
Released 2015-04-06. The Updated BE 15 Installer can be accessed at: |
| Latest Feature Pack |
BE 15 revision 1180 Feature Pack 5 - Released 2016-08-01 |
| Post FP5, |
HF 115844 Released 2016-09-07
|
Backup Exec 2014
| Install |
Released 2014-06-02. The Updated BE 2014 Installer can be accessed at: |
| Latest Service Pack |
BE 2014 SP2 - Released 2014-12-15 |
| Post SP2, Hotfixes |
HF 227745 - Released 2015-02-11 HF 116467 - Released 2016-11-17 |
Backup Exec 2012
| Install |
The Updated BE 2012 Installer can be accessed at: |
| Latest Service Pack |
BE 2012 SP4 - Released 2014-03-13 - |
| Post SP4, Hotfixes |
Released 2014-04-03 - Released 2014-04-28 - Released 2014-05-27 - |
Backup Exec 2010 R3
| Install |
The Updated BE 2010 R3 Installer can be accessed at: |
| Latest Service Pack |
Backup Exec 2010 R3 SP4 - Released 2014-01-27 - |
| Post SP4, Hotfixes |
Released 2014-04-03 - |
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.