Problem
How to get updates for Backup Exec (BE) - Maintenance Releases, Patch Updates and Hotfixes
Solution
Backup Exec Installation/upgrade media, updates, hot fixes, and tools can be accessed using the Veritas Downloads Center. Backup Exec Licenses must be downloaded from the Veritas Entitlement Management System (VEMS) licensing portal
How to download updates using Veritas Downloads Center
Veritas Entitlement Management System Guide
NOTE: Backup Exec 16.2 End of Standard Support (EOSS) date was April 2, 2019.
The EOSS date is the final date that Standard Support is provided.
Extended Technical Support (ETS) must be purchased to receive support after April 2, 2019.
Please refer to the Veritas Services and Operations Readiness Tools (SORT) Product EOSL page for End of Support and End of Life information for Backup Exec.
Customers are encouraged to upgrade to the latest version of Backup Exec.
After an update is applied to the Backup Exec Server, the Remote Agents will need to be redeployed so that they receive the update.
Downloading Updates
Updates are released periodically. Maintenance Releases (also known as Patch Updates) are a roll up of all prior updates, patches, or hot fixes. Updates and hot fixes are normally added to Veritas Update (Backup Exec 20 and above) approximately two weeks after release in the Veritas Downloads Center. The previous updates for that Backup Exec version are removed from Veritas Update.
Veritas recommends automatically installing updates using Veritas Update whenever possible.
If an update that is needed to resolve an issue is released after the current Maintenance Release, it can be manually downloaded from the Download Center and will it be available in Veritas Update shortly after publication in the Download Center. The next Maintenance Release will include all patches, and hotfixes up to the date of the Maintenance Release.
Veritas now offers Professional Service for Backup Exec™ — the Backup Exec Installation, Migration and Upgrade Service — this service will help you implement the latest version of Backup Exec.
The service includes the following three options:
Option 1: An installation of the current version of Backup Exec or a previous version if required.
Option 2: An upgrade of the Backup Exec Server to the latest version of Backup Exec
Option 3: A migration of the data from an existing Backup Exec server to a new Backup Exec server
To purchase the service, contact your local software reseller or Veritas account representative today. Click here for more details.
You may also reach out to Authorized Veritas Distribution Partner using following link:
http://partnernet.veritas.com/portal/faces/PartnerLocator
Useful links:
- For information about the latest Alerts, releases notifications, patches as well as known issues specifically for Backup Exec 21.x refer to https://www.veritas.com/support/en_US/article.100043266
- For information about the latest Alerts, releases notifications, patches as well as known issues specifically for Backup Exec 20.x refer to https://www.veritas.com/support/en_US/article.100043266
- Looking to try out Backup Exec? Access the current version at TrialWare. This is the same download as from the Veritas Entitlement Management System (VEMS) Licensing Portal. Entering a License Key will activate the product.
Click on a Backup Exec version:
Backup Exec 21
Veritas recommends to use Veritas Update to patch Backup Exec Automatically. The patches can also be downloaded from the links below and installed manually.
| Install |
Released 2020-04-06. The Updated BE 21 Installer can be accessed at: |
| Backup Exec 21 Hotfix 304118 |
Backup Exec 21 Hotfix 304118 Released 2020-04-06. This update will patch Backup Exec 21 (21.0.1200.0).to Backup Exec 21 revision 1200.1008 (21.0.1200.1008). |
| Backup Exec 21.1 Patch Update | Backup Exec 21 Update 1 Released 2020-09-04 This update will patch Backup Exec 21.0 (20.0.1.1200.0000) to Backup Exec 21.1 revision 1200.1204 (21.0.1200.1204) only. |
| Backup Exec 21.1 Hotfix 657517 * Critical Update |
Backup Exec 21.1 Hotfix 657517 Released 2020-12-09 This update will patch Backup Exec 21.1 (21.0.1200.1204) to Backup Exec 21.1 revision 1200.1217 (21.0.1200.1217). |
| Backup Exec 21.2R2 Patch Update | Backup Exec 21.2 Released 22021-03-01 This update will patch Backup Exec 21.1 (21.0.1200.1204) to Backup Exec 21.2R2 revision 1200.1930 (21.0.1200.1930). |
| Backup Exec 21.3 Patch Update | Backup Exec 21 Update 3 Released 2021-09-06 This update will patch Backup Exec 21.0 (20.0.1.1200.0000), Backup Exec 21.1 (21.0.1200.1204), Backup Exec 21.2R2 (21.0.1200.1930) to Backup Exec 21.3 (21.0.1200.2255). |
| Backup Exec 21.3 Hotfix 467719 | Backup Exec 21.3 Hotfix 467719 Released 2021-10-26 This update will patch Backup Exec 21.3 (21.0.1200.2255) to Backup Exec 21.3 revision (21.0.1200.2268) only. |
Backup Exec 20
Veritas recommends to use Veritas Update to patch Backup Exec Automatically. The patches can also be downloaded from the links below and installed manually.
| Install |
Released 2017-11-06. The Updated BE 20 Installer can be accessed at: |
| Backup Exec 20.1 Patch Update | Backup Exec 20 Update 1 Released 2018-04-02 This update will patch Backup Exec 20.0 (20.0.1188.0).to Backup Exec 20.1 revision 1188.1237 (20.0.1188.1237) only. |
| Backup Exec 20.1 Hotfix 100042935 | Backup Exec Hotfix 100042935 Released 2018-06-02 This update will patch Backup Exec 20.1 (20.0.1188.1237) to Backup Exec 20.1 revision 1188.1244 (20.0.1188.1244) |
| Backup Exec 20.2 Patch Update |
Backup Exec 20.2 Patch Update Released 2018-08-13 This includes fixes added in 20.1 update and Hotfix 100042935. This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237) to Backup Exec 20.2 (20.0.1188.1650). |
| Backup Exec 20.3 Patch Update | Backup Exec 20.3 Patch Update Released 2018-10-23 This includes fixes added in 20.2 update. This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), and Backup Exec 20.2 (20.0.1188.1650) to Backup Exec 20.3 (20.0.1188.1863). |
| Backup Exec 20.3 Hotfix 100044342 * Critical Update |
Backup Exec 20.3 Hotfix 100044342 Released 2018-11-20 This update will patch Backup Exec 20.3 (20.0.1188.1863) to Backup Exec 20.3 (20.0.1188.1865) |
| Backup Exec 20.4 Patch Update | Backup Exec 20.4 Patch Update Released 2019-05-06. http://www.veritas.com/docs/100043560 This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), Backup Exec 20.2 (20.0.1188.1650), and Backup Exec 20.3 (20.0.1188.1863) to Backup Exec 20.4 (20.0.1188.2217) |
| Backup Exec 20.5 Patch Update | Backup Exec 20.5 Patch Update Release 2019-09-02. https://www.veritas.com/docs/100043577 This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), Backup Exec 20.2 (20.0.1188.1650), and Backup Exec 20.3 (20.0.1188.1863), Backup Exec 20.4 (20.0.1188.2217) to Backup Exec 20.5 (20.0.1188.2496). |
| Backup Exec 20.6 Patch Update | Backup Exec 20.6 Patch Update Release 2019-09-02. https://www.veritas.com/content/support/en_US/downloads/update.UPD898578 This update will patch Backup Exec 20.0 (20.0.1188.0), Backup Exec 20.1 (20.0.1188.1237), Backup Exec 20.2 (20.0.1188.1650), and Backup Exec 20.3 (20.0.1188.1863), Backup Exec 20.4 (20.0.1188.2217), Backup Exec 20.5 (20.0.1188.2496) to Backup Exec 20.6 (20.0.1188.2718). |
| Backup Exec 20.6 Hotfix 525537 | Backup Exec 20.6 Hotfix 525537 Released 2020-05-08 This update will patch Backup Exec 20.6 (20.0.1188.2718) to Backup Exec 20.6 (20.0.1188.2729).
|
| Backup Exec 20.6 Hotfix 298543 * Critical Update |
Backup Exec 20.6 Hotfix 298543 Released 2020-12-16 This update will patch Backup Exec 20.6 (20.0.1188.2718) and Backup Exec 20.6 (20.0.1188.2729) to Backup Exec 20.6 (20.0.1188.2734) |
Backup Exec 16
NOTE: After May 2, 2018, Backup Exec 16 and earlier versions will no longer receive automatic security and quality updates via Symantec LiveUpdate.. We request you to periodically visit this article to receive the updates manually. There is no change in the working of Backup Exec product that you have currently installed.
| Install |
Released 2016-11-07. End of Support Life (EOSL) date April 2, 2021 The Updated BE 16 Installer can be accessed at: |
| HF 124683 Released 2017-01-05 https://www.veritas.com/docs/000124683 |
|
| Feature Pack 1 | Backup Exec 16 revision 1142 Feature Pack 1 Released 2017-04-11 * Includes fixes in HF 124683 https://www.veritas.com/docs/000116034 |
| Post Feature Pack 1, Hotfixes | HF 126393 Released 2017-05-25 https://www.veritas.com/docs/000126393 |
| Feature Pack 2 | Backup Exec 16 revision 1142 Feature Pack 2 Released 2017-07-31 * Includes fixes in FP1 HF 124683 and 126393 https://www.veritas.com/docs/000116194 |
| Post Feature Pack 2, Hotfixes |
HF 128051 Released 2017-11-28
https://www.veritas.com/docs/100040091 HF 100043396 Released 2018-08-09 https://www.veritas.com/docs/100043396 End of Standard Support (EOSS) date April 2, 2019 |
Backup Exec 15
| Install |
Released 2015-04-06. The Updated BE 15 Installer can be accessed at: |
| Latest Feature Pack |
BE 15 revision 1180 Feature Pack 5 - Released 2016-08-01 |
| Post FP5, |
HF 115844 Released 2016-09-07
|
Backup Exec 2014
| Install |
Released 2014-06-02. The Updated BE 2014 Installer can be accessed at: |
| Latest Service Pack |
BE 2014 SP2 - Released 2014-12-15 |
| Post SP2, Hotfixes |
HF 227745 - Released 2015-02-11 HF 116467 - Released 2016-11-17 |
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.