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ARCTERA : Important Update!
Today we are introducing our enhanced support experience to help you resolve issues faster. You’ll have access to new support sites where you can manage existing cases and log new support cases. At this time, phone support will be discontinued.
Then, on May 11 (Phase 2), our full suite of enhancements will be launched.
- Access to support team through a single, unified chat option
- 24/7 AI-powered Zoom Virtual Agent
- Faster case creation and escalation to live support engineers
- New portals for contacts, license management, and downloads
- More secure, streamlined login experience
What You Need to Do
- Use the email address associated with your account when you sign in to the new portals.
- Whitelist our new portal domains (especially zoom.us) to have a seamless chat experience after May 11.
- Remember to replace existing bookmarked links and documents.
We’re committed to delivering a faster, more powerful support experience—thank you for being part of the journey. Learn more
重要更新 – Cohesity 支持迁移通知！
自 2025 年 11 月 10 日美国太平洋时间凌晨 12 点起， 所有 Cohesity 产品，包括 NetBackup、Appliances、NetInsights Console、IT Analytics 及 Alta SaaS Protection 的支持请求，都将通过统一的 Cohesity 支持门户 https://my.cohesity.com/s/login/.
Veritas 一体机
Red Hat Enterprise Linux (RHEL) 操作系统
Veritas Appliances 受到 Red Hat Enterprise Linux (RHEL) 操作系统强化版本的保护。RHEL 7.9/8.6 支持已结束。RHEL 8.8 支持将于 2025 年 5 月 31 日结束。客户应升级到使用受支持 RHEL 版本的最新 Appliance 版本，以继续接收操作系统漏洞修复。
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NetBackup 5240 设备的支持即将于 2025 年 10 月 31 日结束。
NetBackup 5240 设备的支持即将于 2025 年 10 月 31 日结束。
有关设备更新选项的信息，请联系您的 Cohesity 销售代表。
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