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Hours of operation: 24 hours per day, depending on agent availability.
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Technical Chat Support is only available for the Backup Exec Product Family. Hours of operation: Monday-Friday: 24 hours per day.
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Veritas Backup Exec Technical Support is extending Chat service hours to 24 x 5 (Monday to Friday) providing enhanced flexibility for our Customers. For faster resolution, all low severity issues will be handled in chat, where business operations have not been adversely affected, or for enhancement requests. For responsive support, start a Chat now.